Thomas Jewelers

I brought my watch in to have a battery replaced. At the time it was waterproof up to 50 meters. When I received it back it started to fog up and within a few weeks it was completely cloudy. I called The original store in which I bought it from and they immediately asked me did you get the battery replaced? They said bring it in as soon as possible as the water can damage the mechanism. They sent it away to Michelle, which is the name of the maker. Michele said it would be $400 including tax to fix , As the gears hands and gonna be replaced. I reached out to Thomas jeweler because they had sold a watch for me before and texted who I thought was the watch specialist turns out its the owner as well, and he said bring it to me. I can fix it for less. To which I responded, why would I pay you to fix something that you essentially broke. Because in that text thread, he told me he had the capability to reseal watches, and then test them to make sure that they were sealed properly. I Ask him why he didnt do that in the beginning after he replaced the watch. I reached back out to Thomas and told The manager about the text exchange and they told me it was the owner and he refused to text me back or call me back. I dont feel like I should be stuck with a $400 bill because I went to this particular jeweler to replace my battery and received the watch back not in the same shape I handed it over to him in the beginning.
Feb 10th, 2024

Excellent watch battery service! Jewelry repairs are always perfection.
Nov 17th, 2023

Simply the best place to buy jewelry in the area. It's worth your time. The service is amazing. I had my wifes engagement ring designed, fitted, and shipped to my destination. Zero issues, flawless experience.
Oct 26th, 2023

Justin is the most kind hearted person I know! I called them to repair my chain and he made me an appointment and fixed. His inventory is amazing. Lots of different pieces. Emily was amazing she greeted me and made sure I got everything I needed.
Oct 3rd, 2023

Fantastic customer service - would 100% recommend! I needed a larger bale for my cross for a new necklace that I purchased. Justin and the team were great to work with and provided a super quick turnaround time. They assisted multiple times to ensure the bale was the perfect size for my necklace. I will definitely be back - thank you so much!
Sep 8th, 2023