Penn State Health Imaging Services

This urgent care is the worse in berks county. They have poor timing with service. Everything is a 2-4 hour wait. You mines well go to the hospital for that type of wait. I went literally an hour after they opened and couldnt been seen.
Nov 8th, 2022

I can not believe how rude the girl was at the front. When it was pointed out to her that she was escalating the problem with my husband, she raised her voice to me too. When he apologized for starting off poorly... she blamed him for not feeling well and didn't even consider offering an apology for her lack of customer care. How can you employ people at an Urgent care who have no compassion or ability to communicate calmly in stressful situations. It was not our fault she was busy. When she sent us down the road to another PSH facility.. she was just as rude. We took our business elsewhere.
Nov 3rd, 2022

(Translated by Google) Excellent. Excellent. (Original) Excelente. Excellent.
Nov 3rd, 2022

Im not going to be too critical because I work in the medical field. Many of the staff were talking about personal matters that patients could hear. Although the wait was long by the time I got back to the exam room at least 4 care givers I believe PAs were huddled and it did t look like they were in a hurry to see patients. We should never get to comfortable doing our jobs because then we come off mediocre. BTW thanks to the blonde nurse she did an excellent job.
Oct 15th, 2022

ZERO STARS THE MOST UNPROFESSIONAL BEHAVIOR I HAVE EVER SEEN OR EXPERIENCED IN MY LIFE. IN FACT MY LAWYER IS NOW INVOLVED.... I WAITED 3-4 HOURS TO BE SEEN. I HAVE AN EMT AND A NURSE IN MY FAMILY WHO ALL AGREED. AND I KNOW MY DAUGHTER. SHE HAS A SINUS INFECTION. I TOLD THEM, SHE HAD ONE JUST LIKE IT ABOUT A YEAR AGO WHEN WE LIVED IN ARIZONA AND MOVED BACK HOME TO NEW YORK 14 DAYS OF AMOXICILLIN AND BOOM SHE WAS GREAT.THE NURSE, CHECK IN LADY AND P.A. TOLD ME SHES HAVING TROUBLE BREATHING??? CHEST PAINS??? I SAID NO. NOTHING LIKE THAT. STRICTLY SINUS STUFFY HEAD RUNNING NOSE... EVERYTHING OF A SINUS INFECTION SO PLEASE GIVE MY DAUGHTER ANTIBIOTICS SHE SAYS NO, AND SUGGESTS I TAKE MY POOR DAUGHTER TO THE E.R. AND REFUSES TO TREAT HER. .... I TOOK HER TO THE OTHER URGENT CARE AND GUESS WHAT....... SINUS INFECTION!!!! GAVE HER, HER MEDICATION AND BOOM DONE.... THEN AT 12:22A.M. A KNOCK AT MY FRONT DOOR FROM CHILD SERVICES, THESE PPLE CALLED CHILD SERVICES TO INVESTIGATE MY PARENTING TO MY DAUGHTER.... ARE YOU KIDDING ME??? AND FOR THIS MY LAWYER IS INVOLVED NOW. WHEN I WENT THERE TO GET MY DAUGHTERS MEDICAL FILE THEY REFUSED TO GIVE IT TO ME. PA ELIZABETH PARMER LIED, FALSIFIED AND. MADE FRAUDULENT NOTES IN THE SUMMARY. AND CALLED WITH A FALSE REPORT TO CPS. I AM NOTIFYING THIS EMAIL WITH MY CONTACT INFO AND I WANT A REPLY PLEASE ASAP. THANK YOU
Sep 6th, 2022