Pep Boys Corporate Headquarters

Tekliyesus Worku _{on Google}

Apr 2nd, 2024

Stupid people

Misty Huffman _{on Google}

Apr 1st, 2024

Have been calling since January due to malfunction of warrantied repairs and the shop that it was done at is now closed. Three months of waiting for corporate to call back. I call the 1-800 number and get the "we'll escalate it" or "I've put in a callback request" which never happens. I'm over it. Never again.

Kassandra Pittman _{on Google}

Apr 3rd, 2024

I was advised to contact your cooperate office, as instructed. I was told this matter would be taken care of and a check would be put in the mail. LIES AGAIN! WHAT IS WRONG WITH YOU PEOPLE AND COMPANY. Anyone reading this know of an attorney?
pepsocial
Wed, Mar 20, 3:11PM
to me
Thank you for calling Pepboys customer service, as per the last comment on this case it was resolved, please let us know if you need any assistance. We will be happy to help you
Thank you,
EV
Customer Relations Team
Pep boys at 302 Vine St Kissimmee Manager Or Clerk Ramon C. STOLE MONEY FROM ME. I TOOK MY car in for a quote and was told I may qualify for a loan through a third party. By the time loan was approved I had already taken my car to another place for repairs. Not to mention it took to long for pep boys to get the parts in. The loan company sent the check to pep boys for the repairs to my car. At first they said they would return the check to the loan company, because they NEVER DID ANY REPAIRS, now I'm told they will not return the check. WHAT A SCAM!

Infinite Bands _{on Google}

Mar 26th, 2024

BUYER BEWARE!!!!
Do not take your car to Pep Boys on Lindbergh Blvd in Philadelphia. The manager Phu is totally incompetent and acts like its his personal business. He kept my car for 4 weeks and when i got it back it ran for 3 days before the inside started to smell of gasoline and the engine died.
I had it towed back to Pep Boys and was told by Phu that he has no idea when someone will have time to look at it. I reminded him that he had it for the last month but he said that it didnt matter and i am being treated like a new customer.
He has reminded me multiple times that if i dont like the way things are being handled that i can just come pick up my car even though thats clearly not an option.
Phu also tried to bill my Auto Warranty Company 14 hours of labor for a 3 hour job. That took nearly a week to sort out just for Pep Boys to come up with a totally different diagnosis for my car.
I am in the process of taking legal action against Pep Boys for my time and money spent on this situation. I cant believe they have someone in a managerial position who is this rude and this inept.
I have no doubt that he is personally trying to make this the worst experience possible because ive been complaining. I have multiple recordings that will prove the treatment that ive received from Pep Boys and their staff has been very unprofessional and unrealistic
When i get my car back i can guarantee that there will still be something wrong with it because i truly believe that its being done intentionally and i know the recordings i have will support that.
This is the Pep Boys in Philadelphia on Lindbergh Blvd and the managers name is Phu. Clearly Pep Boys allows it employees to do whatever they want at the expense of their customers. TOTAL NIGHTMARE