Best Choice Plumbing & Heating

I have used their service 2 times and have found them to be quick and very knowledgeable. Rates are reasonable.
May 23rd, 2022

They figured out how to repair my thermostat so I didn't have to replace my boiler. Very happy with the service. Service: A/C system repair
Apr 14th, 2022

I definitely will recommend them
Apr 7th, 2022

Absolutely horrible customer service. Whoever they have answer their phone and scheduling appointments is extremely rude and not customer friendly at all. First impressions are important!
Apr 4th, 2022

My A/C unit was installed in 2013 by Best Choice. Last year it needed to be recharged, I am assuming a leak somewhere so I scheduled an appointment on 3/25/22, one of those deals where you wait from 12-4 for the tech to arrive. At 4:15 PM I called the office and they said the tech was running late. He came out, checked out the unit and gave me an estimate for leak test. I still have one year of warranty left on the A/C. $500 for the leak test. The tech was good, very professional. Today (4/15/22) was scheduled for the leak test, between 12-4 tech was supposed to arrive. I called the office at 4:15 and the woman said he may not be able to make it. No call to let me know? I was frustrated, after taking a vacation day as did my wife so she could secure our big dog out in the garage while the tech worked. The woman said she would call me back and confirmed he could not make it because a leak test would take too long and they ran out of nitrogen to do the test. I asked if he could at least stop by and see why the unit will not run at all now, turned it on yesterday and no luck. She told me it would be $150 service call. I kindly asked if I could charge them $150 for me taking a vacation day and not having the tech show up as scheduled. The hypocrisy in this is just amazing. They are now scheduled for 4/22/22, and once again I must burn a vacation day and I hope my wife can take off to keep an eye on our dog, she does not like strangers in the house. This is not a knock against the tech, just the business in general, I still can't believe she wanted to charge me $150 when they did not even show up, I am not at fault here at all, just very frustrating. Service: A/C system maintenance
Apr 3rd, 2022