Manor Home & Gifts

Awful customer service... MY daughter did a huge wedding registry with them... gifts that were paid for last fall have STILL not been received, and after numerous attempts to get an eta... STILL NO ANSWER.. THIS IS JULY!! ALways another bs story.. but no answer and more importantly no items. Disgraceful, unethical .
Sep 7th, 2016

I ordered a Gien plate last September and it has never come and this is now mid-April--7 1/2 months later! I called at the end of November and the woman at Manor Home quite rudely said it had to be made so it would take some time but promised she would call me back with a ETA to expect. She never called back! I'm now out the money and have no plate. Be very careful about ordering from this store! I would never use them again!
Aug 8th, 2016

I am a big fan of Mariposa so I opted to have my wedding registry here. After receiving many beautiful pieces from our registry I decided to start completing pieces myself. I purchased a large frame and had it monogrammed - pretty simple. After 6 months I did not receive my frame. I would called Manor home and gifts and ask for a status, both people who work for the store would ALWAYS give me attitude and tell me that the Mariposa engraving machine is broken. so after this back and forth for 6 months I called Mariposa Corporate and asked about my item. They informed me that they never had issues with their machine.. they quickly called the store for me and asked what was going on and then THEY kindly called me back to let me know that my frame had been engraved and i would be getting it within 2 days. She then told me that Manor Homes and Gifts would call me and tell me what the issue was. They never did! When I asked they still sang the same tune that the machine was broken... come to find out they never sent my order and they just lied the whole time! This is NO way to treat a customer who has spend a good amount of money in your store. The truth would have been appreciated!
Feb 21st, 2016

Ordered on 9/15. Realized it was a special order and was told 6-8 weeks. Sent an email inquiring that went unanswered, Placed a call and spoke with Sarah who rudely explained it was a special order and was expected within 6-8 weeks. This was 9 weeks in. I said 'okay' and that I would wait. Today is 11+ weeks and was again, rudely treated when I called to inquire, and again was told 6-8 weeks. There is no ETA. How long does one wait? At best, if it were received at their site today, it would be another 7-10 days before it was received.
Dec 12th, 2015

DO NOT SHOP HERE! ESPECIALLY FOR YOUR WEDDING REGISTRY. If you have a registry and are waiting for items START CALLING EVERY SINGLE DAY AND CONFIRMING ORDERS WITH VENDORS! Short version: The people who run this store are careless and unapologetic. They lied to us about having placed orders, and didn't apologize even after we called the vendors ourselves and knew that no orders had been placed. They made frequent mistakes that we had to correct. Once they even emailed someone else's receipt for a refund! Long version: My husband and I registered here for our wedding, which was last September. In early October we completed our registry, and chose what to order. The first red flag, in retrospect, was that they really didn't want us to close our registry. They told us we should keep it open for 6 more months, even though we weren't expecting any more gifts. But we closed it and they told us we would start receiving merchandise in about a month or 6 weeks. About two months later we checked in and were given a series of stories and excuses. This vendor is closed until X, that vendor has delayed production of Y, etc etc. We gave them a couple more months and in January we went back. We were met with more excuses and the usual unapologetic behavior. In fact, the owner looked at our list and literally goes "oh I so should have called you about that." Turns out one set of glasses we ordered had been discontinued and no one had bothered to tell us! They promise to follow up with an alternative set of glasses. A couple of more months go by, nothing. May rolls around and nothing has changed. We started getting really mad, we go to the store with our family and demand a status update of every single item. Sitting in the store and almost yelling at them gets us a shipment of about 30% of our registry within the week. We also get a spreadsheet with a series of dates when things would be available. At this point most of what we were missing was a dinnerware set from Simon Pearce. We were told that Simon Pearce had suggested to hold off on the order because one item wasn't ready and they should all be from the same batch, to avoid color inconsistencies. What do we know about plates? It sounded far fetched but possible. And no, still no replacement suggestions for the discontinued glasses. August arrives and we check the spreadsheet they sent us in May and realize that, according to their projections, we should have already received everything. Nothing new has arrived since that one shipment. We decide to call Simon Pearce and we are told a few things: 1. they have no order for our dinnerware, 2. they would never suggest that pieces all have to be from the same batch. So we call Manor back, pretty angry and expecting some sort of explanation and/or apology. Instead the owner continued to lie saying that he had placed the order and he didn't know what Simon Pearce was talking about! We told him if we didn't get tracking info within the week we would report him to the FTC and, magically, when we called Simon Pearce again the next day they had a record of our order. Since we understood that the only way to make progress with this guy was to start calling him every day, we started doing that. Every morning we would wake up and call him to ask for status updates. After 4 days he tells us that he will refund the last item that he still hadn't ordered because he got sick of us calling him every day and he "just wanted to get this over with". This experience was UNREAL. 50 weeks of chasing for things that clearly only took a week or two once they were actually ordered. The incompetence and carelessness on their orders and calculations forced us to check over everything. Do not give them your money unless you are walking in and buying something they physically have in the store. If you have a registry and are waiting for items START CALLING EVERY SINGLE DAY AND CONFIRMING ORDERS WITH VENDORS! It is seriously the only way.
Aug 24th, 2016