PNC Bank

Drew Stevens _{on Google}

Sep 4th, 2023

STAY AWAY!!
Ever since I started banking at PNC it has been nothing but problems, and I have found out that it is specific to THIS BRANCH. For instance, I can't use my savings account for overdraft protection because "the accounts were set up incorrectly". When I mentioned this (and other issues) to the branch manager at the 1600 Market location, she sighed and apologized, informing me that the 4th & Market branch is notorious for problems because it is used for training new employees. She told that I should just expect a subpar experience because of the branch at which I opened my account.
After emailing the 4th & Market branch manager about going in today to close my PNC account, she assured me that it would not be a problem. Unfortunately, while seated with the customer service representative who was assisting me, I was told that I would have to return to the branch again TOMORROW to actually close my account, as it is apparently a two-step process: transfer all the money into one account (instead of the three accounts that PNC forces you to have if you want to use their website), and then WAIT FOR THAT TRANSFER to clear. Then, go back on ANOTHER DAY to actually close the account and get my money. Upon leaving the branch today, I called the customer service 1-800 number where a supervisor informed me that this was - in fact - NOT how it is supposed to be done. Apparently the person who I was working with didn't know what they were doing, and that is why this has to be a two-visit experience.
Yet again I was a victim of this branch's incompetence!!!!
I cannot reiterate this enough: STAY AWAY FROM THIS BRANCH OR YOU WILL HAVE THE WORST BANKING EXPERIENCE OF YOUR LIFE!

Elizabeth Rotunno _{on Google}

Jun 7th, 2022

The Branch itself may be fine. BUT, I have not lived in Philadelphia or used this branch in 11 years. Over those 11 years, I keep getting calls, and emails from their branch about stuff I am not interested in - especially not from a branch that's an hour away from where I live. My local Branch doesn't bother me with this stuff for the most part, only THIS Branch. I have told them many times now to take me off their list for good and they never do.

Alex Goldberg _{on Google}

Aug 9th, 2020

The female manager is horrible at her job, but most importantly - doesn't have good listening skills and is extremely disorganized. She kept asking me questions that I gave her answers to, made false promises, and left me sitting at her desk for approximately half an hour - alone - as I waited for my money. She got the dollar amounts wrong, at least twice, and didn't seem to care that I explained that I need to get back to work. Not only was it clear that I wasn't being listened to, but I got a condescending attitude. I look forward to closing my account and hope that they shut down or get bought out. PNC, including this branch, are a disgrace

Gee Iannone _{on Google}

Jun 15th, 2020

Great bank, never crowded, you can go in (I believe they only allow five people in at a time, it is extremely clean they are always sanitizing when I'm in there and I'm in there every day of the week they have the plastic separators and sanitizers for customers. It's very safe.