I got a parking ticket coz the bank kept me waiting for more than 20 min beyond my parking session. The tall male Justin said "gimme a sec" as soon as he saw me, giving me false impression he'd assist me any minute. However, he kept making phone calls that delayed me for 20 min. The lady Rhea heard Justin's promise and kept looking at him with doubts and disappointments. Rhea progressed slowly with all customers as if hoping some would stop waiting but leave. There were only two employees and I was sent downstairs as other 1-star reviewers shared. I demand this branch compensate me at least partially for the $36 parking ticket. They wasted my time giving them feedback but were unwilling to even give me any courtesy credit that other banks/branches would. Overall, terrible place and my experience agrees with other poorly served customers. Several of them have Asian names, putting this branch's unbiasedness in doubt. Dec 25th, 2023
Emeric Bruno
Dec 9th, 2023
n41lyn
Oct 27th, 2023
Megan W
ATMs were a little annoy but otherwise fine Jun 10th, 2023
Andrei Soshnikov
Just great!!!Thank you for help with business account!!! Nov 29th, 2022
I got a parking ticket coz the bank kept me waiting for more than 20 min beyond my parking session. The tall male Justin said "gimme a sec" as soon as he saw me, giving me false impression he'd assist me any minute. However, he kept making phone calls that delayed me for 20 min. The lady Rhea heard Justin's promise and kept looking at him with doubts and disappointments. Rhea progressed slowly with all customers as if hoping some would stop waiting but leave. There were only two employees and I was sent downstairs as other 1-star reviewers shared. I demand this branch compensate me at least partially for the $36 parking ticket. They wasted my time giving them feedback but were unwilling to even give me any courtesy credit that other banks/branches would. Overall, terrible place and my experience agrees with other poorly served customers. Several of them have Asian names, putting this branch's unbiasedness in doubt.
Business Response on GoogleJan 10th, 2024
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jennifer
Emeric Bruno on Google
n41lyn on Google
Business Response on GoogleOct 14th, 2023
We value your business and are sorry that you were disappointed. Your feedback is very important to us and we thank you for bringing this to our attention. ^jennifer
Megan W on Google
ATMs were a little annoy but otherwise fine
Business Response on GoogleJul 4th, 2023
Hi Megan. Thanks for sharing feedback about your recent experience. Here is a link that can help you quickly find different ATM locations and hours: https://locators.bankofamerica.com/. ^gisselle
Andrei Soshnikov on Google
Just great!!!Thank you for help with business account!!!
Business Response on GoogleJul 23rd, 2022
Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^rosa