Bath & Body Works

Elizabeth Scott _{on Google}

Dec 22nd, 2023

Monroeville store employees were all very nice and helpful except the manager. She was not helpful, rude and made the experience poor.

Marie Rochelle _{on Google}

Oct 7th, 2023

Associates are very nice. Very welcoming. Store is very neat and organized.

Kaitlyn aung _{on Google}

Feb 25th, 2023

this monroeville mall bath and body works store employees are rude. i went there to make some christmas item(i bought them from SAS middle of june .but i could not stand some christmas items scent so i went there and tried to exchange. the employee did not let me exchange because my items was on sale price so she told me i have to find the items which are on sale . all i knows is all items can be exchange no matter sale price or not. fragrance to fragrance lotion to lotion shower gel to shower gel all customers can exchange. BBW frequently have sale events like $5:95 for body cares so then i bought this on that day and the next day sale events end and tried to exchange the price will goes up regular price . so they will tell me i bought it for $5.95 and do i need to wait next sale event to get exchange ????? worse customer service ever and never easy to get exchange light items mist to mist lotion to lotion they rude and they dont let customer exchange easily. also whenever shop there the employee look non-stop to customer not to give service just to look if someone steal or not. so annoying . i wont shop this location again never ever. they treat customers(me) like a trash and not like other location .alots of locations have great service and very easy to exchange all light items no matter sale price or regular price can still exchange mist to mist ... i will report BBW customer care center about this place soon. how they treat customer like a trash and never easy exchange all light items . I wont shop this monroeville mall BBW again !

Aeryn L _{on Google}

Jan 27th, 2023

Not a fan of this location. I came in earlier to shop the SAS and it was just okay. The product selection was decent, but the employees were rather dismissive. No one welcomed me into the store or offered me a bag. Cashier was rude. If this location's conversion is low then i can see why.