US Installation Group Inc

ABSOLUTELY HORRIBLE!! Customer Service does not return calls and gives you the "run" around. They supposedly measured for stair runners but didn't bring enough carpet to install. I have to wait and still waiting...it's been 2 weeks now!! Sadly, there was a language barrier between myself and the installer, so I'm not sure if the binding is done correctly??? Home Depot needs to sub contract to another company.. They don't deserve a star at all but it forces you to select 1 star to post your comment!! This is my 1st time ever writing a negative review in my 51 years! I have always had pleasant experiences with building material stores since my husband is a contractor!
Aug 1st, 2022

Strikes:#1. Representative to schedule my install told me the laminate was ok to be in my garage when I asked if it should be in the house.#2. Day of install I as told I would have to build a stone hearth outside of my gas fire place even though it has protective casing in front if it. #3. Was told floor could not be installed because laminate has to be in the house.#3. Called same day to make sure carpet was still being installed. Told no install of carpet was never made. Even though I was told it was the day I called -- hence #1. #4. Fired laminate crew and went with outside people costing $500 more.#5. USGI representative called to ask if they where doing the install -- after I got my refund for laminate install. The representative hung up on me before I could say, I am still having the carpet installed. Called and got hung up on 2x's before someone answer to confirm the carpet install.All round horrible service. They do not represent Hone Depot well at all. NEVER AGAIN- NEVER!
Nov 21st, 2022

If I could give zero stars, I would. We were referred to them by Home Depot to install laminate flooring in our bedrooms. We removed all furniture to avoid the extra cost, except our king sized bed which they assured us was fine. There are 3 boards across and 3 pegs on our bed frame holding up our mattress. Last week, they must have removed the pegs while moving the bed without telling us because we noticed our bed felt weird. We removed the mattress and box springs to fix the problem. Today when they came back out to fix some boards that were already chipped (the next week after install) they must have moved our bed again because when I was laying in our bed later that afternoon, our bed collapsed. I am trying to get ahold of anyone which is proving hard to do at this time on a Friday. I emailed both head guys (Dan and Brandon) and even called Home Depot who told me there was nothing they can do about it. Also, they were supposed to come out today, Friday, to do our laundry closet with tile and I was told I had to reschedule because their guy did not want to work on the weekend and wouldnt come out again Saturday to grout. Even though when I made the appointment, I pointed out that they would have to come out Saturday and was assured that was fine. They also seemed very annoyed when the alternative day they said they could come out didnt work for me. I will follow up with my review if this is somehow fixed but USIG but honestly its been nothing but problems. I do not recommend using them.
Aug 17th, 2022

We received good quality work from good quality installers from USIG. Dan the manager was on top of both projects for us. He kept us up to date all the way. I appreciate when he went above and beyond for us, in order to get these projects finished in a timely manner. The outcome is beautiful!
Jun 25th, 2022

ABSOLUTE JOKE OF A COMPANY. WHY SET APPOINTMENTS NOT TO CALL OR SHOW? HOW HOME DEPOT CONTRACTS THESE PEOPLE IS IMPOSSIBLE TO BELIEVE. TAKE YOUR BUSINESS FOR FLOORING ANYWHERE ELSE. WHEN I TOLD BRANDON, WHO "RUNS" THE STORE, I WOULD BE LEAVING A POOR GOOGLE REVIEW HIS RESPONSE WAS, "PERFECT" CAN YOU IMAGINE????? CONTACTING THEIR CORPORATE OFFICE.
Jun 2nd, 2022