HB McClure Company

Great
Nov 19th, 2021

The company as a whole is amazing! Diane was phenomenal and I could never express my gratitude to the young man who even after being stung 4 times by yellow jackets, stayed and continued to work on our issue. This is a compassionate company and that’s rare these days.
Sep 8th, 2021

Scheduled service for today and no one arrived during the schedule visit, between 10-12. First time using this company but very disappointed. Terrible customer experience. There was no phone call or email indicating a change of service. Based on this interaction, I do not recommend their service.
Aug 26th, 2021

I can’t really rate the service because I never got a call back. I called hb on Friday night, gave them all my info about my ac not working. It’s Sunday morning and I haven’t heard anything back! Thank goodness I called hl bowman on Saturday and Within 3 hours my ac was up and running. I guess don’t call hb McClure if it’s an emergency because they will not call back. Disappointing.
Jun 29th, 2021

We hired HB Home Team to install a complete new propane HVAC system where an old non working oil furnace and broken AC had been. They were one of two companies with similar price, others were higher. We chose them as we supported the employee owned model and i watched some of their video's about the company history. The person who came to quote was nice enough and got us a quote quickly. Their quote was not as detailed as the other company but the salesperson responded to follow up questions I asked. Overall they got the work done and were pleasant enough. However, there were a few things i did not like:  when they arrived they spent some time complaining amongst themselves about the job, the salesperson and that it would take more than two days and that it had been incorrectly scheduled. They may have thought i could not hear them. They ran the solid ductwork directly below (as in right up against) the incoming house water supply line. Although they bought with them, for my project, solid duct for the entire basement they did not use it and ran flexible duct to half the basement (the coldest end) Overall they left me with the impression they were focused on how to get the job done in the least possible time rather than quality/details. Oh and having one of their team members phone go off repeatedly with an alert that was a recording of "I'm Donald Trump and i approve this message" was inappropriate in my home. The work was completed in 2 days. The office people i spoke with via phone were great. Services: AC installation, Installation, Heating system installation
Nov 3rd, 2021