Home Services at The Home Depot

May 9th, 2021

Service is non-existent at this Home Depot. I will be taking my business to a competitor.
Jun 21st, 2020

I was extremely disappointed in my service/nonservice with home depot. I just moved into a home and wished to have my carpets replaced ASAP. I went in and picked out my carpet and padding type and scheduled an estimate. They came to do the measurement then sent me the estimate. I was fine with it and called to pay and schedule. They said they refused to schedule a date with me until I paid. But I wanted to have a general idea of when they would be able to get in, so that was irritating, considering they were asking me for over $1,300 for a small area of my house. Regardless, I wanted it done, so I said I would go ahead and pay. The woman on the phone then judged me for not coming in to "confirm my colors". I told her I was already in to pick out colors, but she insisted I come in and double check.The guy on the phone in the billing department then spoke to me like I was some uneducated woman and asked me, "wait, so you're just gonna pay your bill without having me walk through it with you?" I can read, and they emailed the estimate, so I didn't feel the need to request that he read it to me. But regardless, I allowed him to do so, then I agreed to come to store to pay. Therefore, after my 12.5 hour shift as a nurse, I stopped in at the time they told me to to double check my colors and pay my bill. I waited for half an hour, just for them to tell me their carpet expert didn't come in that day and I would have to wait for 2 hours (because apparently nobody else in the store could swipe my credit card). I said heck no and left. I then called back again that day to pay over the phone. The woman attempted to input my card 3 times, saying it was declined. There was no way. I confirmed before calling that I had sufficient funds. I called my bank and they said there was no issue. Home depot then had a customer service person attempt to run the card again, who also said it was declined. He told me that their card machine sometimes doesn't work intermittently, so I can just call back in a day or 2 and it should be working again. This is a giant chain company and can't figure out how to work their credit card machines. All of this after them telling me they couldn't even tell me when they would be able to fit me in for the installation. I then went through another company, who put my card through with no issues. Go with Couch Potato Carpet. They had amazing customer service, pricing, and quality.
Dec 19th, 2020