Matus Windows

Carole Ann Cornelius _{on Google}

Mar 25th, 2024

Philadelphia row home with narrow doors. Special size replacement doors was difficult to find and after COVID lock down impossible; no one was making a 27" door. I tried, even my contractor, actually two, could not locate a manufacturer. Last ditch effort I stopped at Mantus on Easton Road, Glenside. Eureka!!! Not only did they meet my size specifications, I scored lovely gray exterior & storm doors that coordinates with my new siding.

Harry Yampolsky _{on Google}

Jun 9th, 2023

Nice company to deal with. Family owned. Good but not overwhelming selection. Have used them for years.

Francesca D _{on Google}

Jan 12th, 2023

I had an odd experience with Matus. I called to set up an estimate to purchase 9 ProVia windows and have them installed. My information was passed on to an estimator to schedule an in-home estimate. The estimator called the same day to tell me that they aren't scheduling any new estimates because they are too busy. I tried to clarify when they would be scheduling new estimates. The estimator cut me off to reiterate that they aren't scheduling new estimates.
Either the company communication is exceptionally poor (the receptionist did not seem aware of any hold on new estimates) or the estimator was being dishonest with me.

Timothy McManus _{on Google}

Oct 17th, 2023

Very disappointing experience. I purchased two Marvin windows through Matus Windows. The workmanship was shoddy. See attached pictures of the sloppy caulking and poor joints. After receiving them, I called the store to speak to my salesman and was rudely chastised for calling at closing time.
The windows were ordered again with the request that they not have visible mounting holes on the inside of the frame. John, my salesman told me that this request could be accommodated and to expect the windows in 3 weeks. 5 Weeks later the windows arrive WITH 7 holes drilled in the frame. At no time was I told that this request could not be accommodated. I would have cancelled my order and ordered from someone else. I thought I was dealing with a premium window manufacturer and a high quality distributor. I found neither to be true. Go elsewhere.
Response to owner:
#1- I did not SPECIFICALLY request 7 large holes be drilled in the frame of a stationary window. I could easily have drilled much less conspicuous holes so that they were not visible after install.
#2- You told me that the replacement ones would be made WITHOUT mounting holes. Upon hearing from Marvin that this wasn't possible, you never relayed that information to me.
#3- When I asked you if I should accept the windows with sloppy caulking- you told me that Marvin wanted to re-make the windows and the process would be expedited. I didn't request that the windows be re-made. I agreed when that was the only option presented to me.
#4- Yes, these are the pictures of the original windows. You proved my point that I was trying to make. If you buy Marvin windows through Matus, you should expect a sloppy product that THE CUSTOMER is expected to clean up and make ready for install. If you choose to return them, be prepared to wait at least 5 weeks for a replacement.
#5- Conclusion- If you buy windows from Matus, make sure you factor time to either scrape and clean caulk off of brand new windows or wait 5 weeks (12 weeks total from order date) for them to be remade.