ESSA Bank and Trust

I've been with ESSA for over 20 years. Had 9 accounts with them as of a couple years ago. Then I was attempting to perform a transaction and the manager didn't allow it. She used the term "manager's discretion." I found that quite strange since I had performed that specific transaction in the past with no problems. I left the branch, went to the next closest branch, and the transaction was processed successfully with no questions asked. I don't like it when individuals or businesses go out of their way to create a hassle for someone when there is no need to. I'm now down to 1 account with ESSA. Unfortunately their detriments are what I think of when I need to bank in person.
Nov 19th, 2022

While this bank might not have the latest and greatest technologies offered by some of the larger financial institutions, they always provide service with a smile and are eager to assist in any way they can. I have a couple of accounts with them and am happy to continue giving them my business!
May 10th, 2022

I have always had positive experiences with this branch. The staff is very helpful and attentive. I feel they are very professional. The bank is well maintained and they are very aware of their customers' needs. Unfortunately, COVID restrictions have affected the ability to be fully open to the public and only drive through is available. Hopefully this will change soon.
Dec 14th, 2021

" GREAT CUSTOMER SERVICE, THEY TREAT YOU LIKE A FAMILY ESPECIALLY AT THIS BRANCH "
Oct 26th, 2019

I never been at this bank before
Aug 23rd, 2019