Frantz Plumbing, LLC

My old sump pump died leaving the house in danger of flooding. Frantz was able to schedule a timely appointment and set me up with a new and improved system. Thanks!
Oct 5th, 2021

Sep 13th, 2021

Late one evening this week, my hot water heater sprung a leak . I called Frantz Plumbing's emergency number and the staff on call talked my son through the steps to drain the heater safely. the next day, two plumbers arrived before mid morning. They were efficient, courteous and professional. They had my new water heater installed in a little over an hour. Thank you so much, I highly recommend Frantz Plumbing! Service: Boiler installation
Aug 31st, 2021

Completed works on a timely manner.
Aug 24th, 2021

First, allow me to say that what I'm typing is factual. I will keep emotions out of it. I'm only telling you about my own experience, please use your best judgement if you would like to use Frantz Plumbing. First off, the ladies in the office that I spoke to on the phone were extremely nice and helpful. My issues lies with Doug, the fellow who gave me the estimate on the job. First and foremost, there was little to no follow up. If I'm looking for a plumber to complete work, that means I'm looking to give THEM money, so I should not have to chase down anyone from that company for a follow up. The other companies I received estimates from were not this way, but Frantz, or more specifically Doug was. My original meeting for an estimate was delayed a week. Then I received a phone call from Doug asking if we could reschedule again the day before the second scheduled meeting. I asked that it take place, and it did, but only after I told him we cannot reschedule. After that, it took several follow up calls to get a response back. When I finally received the estimate, it did not include a price on the entire job (which was clearly outlined as a request up front by me). It took several more follow ups over the next week to simply get a return call. From there it took another week or so, keep in mind all the while Doug saying they can get this job done, before I finally gave up. Frantz's estimate was the lowest....because it did not include the entire job....I should have known that was a sales gimmick, but I wanted three full estimates, and if Frantz's was the lowest I would have gone with them....but there is no way to tell. Why is there no way to tell? Simply because I gave up and found another plumber, who met me the same day I called, had an estimate to me in two days, and is now going to complete the work. To whomever owns Frantz Plumbing I would offer this advice...don't practice business this way.
Nov 9th, 2021