Penn Therapy & Fitness Valley Forge

Beware! Therapists were very nice and helped me alot, but their billing is not good! Charged for co-pays when they shouldn't! 6 months later still fighting with them to stop billing me, have called my insurance many billing !
Dec 17th, 2023

Very good experience, patient friendly, professional people. Genuinely try to help people.give 5.0
May 9th, 2023

Im grateful that my physical therapy was here. The staff is wonderful. As soon as you step in, Jackie welcomes you and gets you settled. My physical therapists, Kelsea and Logan, were exceptional and professional. In just 2 months, my back pain is gone. Thank you, Penn Therapy!
Apr 28th, 2023

Apr 26th, 2023

Hang on to your wallet! I had 3 finger splints made for me. Splints are custom made, but materials cost next to nothing. Plastic held on with velcro. So, maybe $3 in material. They billed my insurance almost $1,000. And, being in a high deductible plan, I had to pay $480! Lesson learned. I'm pretty sure I would have been fine with the $5 splint you can get at any drug store. I paid and was ready to let it go, but they texted me, asking for feedback. So I sent them some. Then they email me encouraging me to call them to talk about the bill. I called, assuming they were ready to refund some of the $480. No. Complete waste of my time. First I got transferred. Then I was told to call Bob at a different number, so I did. Of course I had to leave a message. We did talk but pointless. Said Good Shepherd "can't" do anything because I already paid the bill. Really? They could but CHOSE not to.
May 15th, 2023