American Home Medical

Im reading these terrible reviews, and again, Im not saying these people havent had bad experiences, but we were just there yesterday, and the respiratory therapist was extremely helpful to us.. Spent over an hour trying to troubleshoot the machine and he gave us a couple of different masks to try and other helpful tips, and it seemed to have worked. People have to remember, that the medical equipment business is really a difficult one. Improvement needs to be made across-the-board. And that includes with the Home offices and telephone customer service in general.
Feb 13th, 2024

What a horrible facility. I didn't want to believe the many low star reviews that I read but it seems this place's reputation holds up to those comments. Trying to communicate with anybody at this facility is like pulling teeth whether they don't answer the phone or even call you back after they stated they would. I was locked in a game of phone tag with them, lvhn AND my insurance that lasted at least a month and a half just to finally receive an appointment with the help of the lvhn sleep center getting a hold of the higher ups at this facility. Speaking of said appointment I was given the wrong appointment time, wasn't notified that I missed the appointment and essentially was told it was some miscommunication on my end for the mistake. They tried to make me wait another week after this month-long struggle just to receive a medical machine that I desperately need to help support my sleeping, especially considering I run the risk of frequently falling asleep at the wheel of my vehicle and I even mentioned this and I was met with zero sympathy and even threatened to have the cops called on me just because I was "giving attitude and being loud". I apologize for my outburst but I tried to be cordial with this place and I was treated like an afterthought. Do better and maybe next time don't treat somebody like a number and maybe more like a person.
Dec 6th, 2023

absolutely the most frustrating experience - EVERY TIME - I need to order supplies or simply speak with someone. Why LVHN associates itself with this company and its parent Rotech is very puzzling. I can only assume the $ is connected to their decision.
Aug 16th, 2023

They do nothing to help you... including communicating.
Aug 12th, 2023

If I could give this place a negative star rating I would.  They have very condescending people that work for their customer service when you call. Take your business elsewhere. Read the rest of the reviews on this place, they are horrible
Jan 29th, 2023