Providence Home Medical Equipment - Salem

I need to apologise to this company for the nasty review I left yesterday. I totally got the wrong company. Please forgive me.
Dec 29th, 2023

I had an appointment for a mask fitting today. Brian greeted me, and Kris did my fitting. Both were exceptionally polite and professional, and I especially appreciated Kris' attention to detail, knowledge of the different products, and thoughtfulness in really listening to my needs and experiences to ensure that I got just what I needed. I left with my new mask, and am now about to enjoy what I anticipate will be an excellent night's sleep.
Nov 15th, 2023

I have absolutely had it with the Salem office. I live half an hour away, was in town handling all my business and stopped by to ask a question. The person at the reception desk was in a business meeting on the computer. She didn't know how to mute her own mic, I guess, or mute the meeting to address me. The only other person in the office (a man) came over and couldn't figure it out either, so they sent me away!!! I was flabbergasted. Yet, I stayed with them b/c I've been a loyal customer for years. Today I tried to call to set an appointment and was on hold for more than six minutes before I gave up. This is typical for them, and I'm done. The only thing they're good for is ordering supplies over the phone. I had a GREAT experience at the office on Halsey in Portland. I had broken my machine abroad, asked for an appointment the day I flew in. They saw me that day, addressed all my questions and fixed the machine. Lovely customer service, like the Salem office used to provide.
Sep 14th, 2023

Looking at all the poor reviews I am going to assume Brian has been working here for at least 2 years. Here is my experience with Brian just last week: I live 45 minutes from Providence office on Pringle in Salem. I had to make an appointment to pick up an oxi-meter at 1:00pm. When I drove up, a lady was waiting in the only shade in the parking lot. As I walked past her she followed me to the door. I rang the bell as instructed. While I waited I was reading signage stating if your more than 10 minutes late for your appointment you will be rescheduled. Brian opened the door and asked if he could help me. The lady said she also had a 1:00 appt. Brian stated her name and said he was waiting for the interpreter. I thought 2 appts at the same time when there was only one employee was weird. Brian told me to stand over by counter, I did. He then quickly stated the instructions for operating the oxi-meter. I said "so there are instructions inside?" Brian curtly replied "those are the instructions". He then said bring it back tomorrow. I followed the instructions but the meter did nothing, no light no sound no nothing. I worried all night wondering that it was all a waste of time. Next day I brought it back stating nothing worked. He said that happens sometimes. I thought it would be nice if you took more 10 seconds to explain the instructions and include sometimes it doesn't work. It almost seemed he didn't believe me. He said he will check it out and get back to me and we will have to reschedule if no data was captured. I was highly disappointed that Brian didn't call till the next day to reschedule. Brian seems to care more about his job satisfaction than customer satisfaction. His poor personal communication skills has prompted to see if my insurance company will work with another supplier. I recommend Providence spend a few bucks to install a secure counter inside where the employees are protected and customers have a waiting area like every other supplier. Also Providence should have someone read and reply to these reviews like every other caring business. Finally tell Brian it's not about him it's about his customers and make him realize he deals with this equipment many times and we see it for the first time.
Sep 6th, 2023

Disappointment. My experience a couple years ago was good, then this last time... The system is broken at this facility. Providence you can do better. I have been waiting for over a month just to schedule an appointment, after speaking to a gentlemen that clearly lacked people skills, or any compassion for someone with severe sleep apnea. I finally went to another provider in town.
Jun 20th, 2023