Western Bikeworks

Price matching was easy and they shipped super fast.
Jan 12th, 2023

Ordered a helmet retention system, cost me $18 shipped. Received quick and in great condition. It unfortunately did not fit my helmet and I needed to return the item. Upon completing their return proceed on their website I would be issued $5 back. They charged me $4 to ship it to my house but nearly $9 to return it. I would not even receive half of the cost of the item upon this return. I was told it would be better just to keep it cuz I'm not going to find shipping cheaper anywhere else.
Dec 6th, 2022

Was super glad to find the tire that I wanted. I paid for UPS Ground as it showed delivery a couple of days later. I got a confirmation for half my order (the tubes) which arrived on time. I had to call to get the info for the actual tires. The guy on the phone was super bro-tastic and not terribly helpful. I am hoping that my tires arrive tomorrow. Not a great experience...
Aug 28th, 2022

Don't really make negative reviews, and it seems like the brick and mortar bike shop is filled with excellent people. Poor experience for me with the online side with a transaction. Probably a fluke but figured I'd share. Read the fine print on the returns policy. Overall, (if you're not local) maybe just shop with another online retailer or visit your local bike shop. My experience with Western Bike Works, Velotech Inc, and Nate from sales was a solid reminder.
Jul 7th, 2022

Had a recent issue with a 24 box of GU packs that had a ruptured pack inside the box - with no evidence of any outside box damage. Clearly a problem created at the GU "factory" but now creating quite a GLU-y mess. Let's just say that Customer Service proposed a reasonable solution to a sticky situation and has retained my future business. Nice work. Thanks.
Jun 9th, 2022