Phantom Motors LLC.

VERY rude salesman!
Sep 12th, 2019

Jun 26th, 2019

I recently drove to Phantom Motors in Portland, OR from Caldwell, Idaho to purchase a Toyota 4Runner and had an excellent buying process! Bashar made the entire transaction easy and smooth and in the end I was able to get an incredible vehicle with a payment that fit my budget. I highly recommend coming to Phantom Motors and working directly with Bashar. For any future vehicle purchase, I will come back to Phantom Motors.
Jun 12th, 2019

In August during the heat, my mother in-law was having car troubles getting stuck in a parking lot for over an hour. After hearing this, my wife (Brandie), decided that she wanted to help her mom. Also, get a car that would be easier to put a car seat in, since we are expecting our first child in February. So my wife and I traded in our Lexus that way we could get two cars (One for my wife and one for my Mother in-law). We struck a deal with Phantom Motors on Division, we got a Prius for my mother in-law and a Xterra for my wife. All was good until I took my wife's car to get the oil changed 45 days after. I was told there was transmission fluid in the coolant... this is something I had seen before with previous car. Also, a problem I asked about before we purchased. The dealer said they replaced the radiator (which they did) so the problem was fixed. Well not so much. I immediately went back to Phantom and asked if they could help us out. They wanted their mechanic to look at it. Saying, that they would arrange for them to come to us. After many more calls and texts to find out then this was happening over two weeks they came over. I was told we just needed to flush the coolant system. Not trusting this was going to fix it. I called a transmission shop and a trusted Mechanic. I was told by both that this would only be a bandaid fix and the transmission would catastrophically fail in the near future. With this info I went again to the dealer and I was told tuff luck the car was sold "as-is" and "it's my problem". Little math for you. Traded Lexus got a 4k Prius and 10k Xterra. Now have to pay $5,000 to replace the transmission and it systems. All the deaerl can say is not my problem. I would have been happy if he would of covered half the repair cost, but nope just told TUFF LUCK... Yesterday, I found myself feeling hopeless. My pregnant wife in tears, and me not knowing how I would get this fixed. We need to have a reliable car for our growing family. My wife is the kind of person that would give her last dollar to a stranger if they asked. She surprises me everyday with her big heart. Both of us being Portland natives this is not the kind of business that we want in our community.
Oct 4th, 2018

Customer service was excellent. I had a great experience! definitely a happy customer will come back when car shopping.
Jul 23rd, 2018