Penske Truck Rental

Oct 23rd, 2023

I had a negative experience renting a trailer with one of the employees. I would have been posted one star, but Freddy was able to smooth it over and I ended up going with a different one. Great guy.
Aug 3rd, 2023

Several days ago I reserved a sander for pick up today. I received no less than 4 reminders from Home Depot about not forgetting to come get my tool on time. When I arrived at the rental, my reservation was in the system but the guy working there could not find the sander with my reservation number on it. They had about 5 other sanders but instead of offering me one since I drove all the way there, the guy just said cant done it. He never offered me one of the other tools nor tried to get a replacement from another store. No help at all. I will never waste my time on this Home Depot location again.
Jun 3rd, 2023

The checkout system at this store is an absolute, disorganized nightmare. I dont think it would be possible to dream up worse flow of traffic and efficiency. Its insane to me that in this day and age and a corporation this large, a better POS system hasnt been put into place. The customer service is poor in general and Ive tried calling multiple times and multiple times of the day and the phone just rings forever. Nobody has ever picked up.
Jun 16th, 2022

Robert in the tool repair department helped me adjust and recalibrate my ryobi chainsaw. The chainsaw would either cease up me or the chain would fall off immediately. He showed me how to readjust it on my own, ensure I fill up the chain grease, and sent me off on my way pretty quick. He was nice and helpful.
Mar 11th, 2022