Trojan Storage of Portland Alberta

Hello John,We are truly sorry to hear about the difficulties you encountered during your attempt to rent with us at Trojan Storage of Portland Alberta. It's concerning to learn that your experience fell significantly short of the expectations set by our online promises, and for this, we sincerely apologize.The scenario you described is not reflective of the service standards we aim to uphold. Our commitment to providing a smooth, efficient rental process and immediate access to units is paramount, and it's clear we missed the mark in your case.We understand the inconvenience and frustration caused by arriving to find no assistance available and a lock on your unit. This is certainly not the welcome we want to provide to our customers. We are taking your feedback seriously and will be investigating what went wrong in this instance to prevent such issues from occurring in the future.Regarding your refund, we want to ensure this is processed promptly for you. Could you please reach out to us directly at [email protected] with your rental details? We're eager to resolve this matter to your satisfaction and to discuss any additional support we can provide during this time.We appreciate you bringing these issues to our attention, John. Your feedback is invaluable in helping us improve our service and customer care practices.Thank you again for your honesty, and we hope to have the opportunity to restore your confidence in our services.Warm regards,Trojan Storage of Portland Alberta