Providence Primary Care - Glisan

I had an unpleasant experience during my visit there for my baby. I tried to call the front office and I asked to talk to a manager. The employee refused to and told me she would forward my number to her leadership. After a month nobody called me unfortunately. I couldnt find any feedback form to send on their website. The complain is only about the nurse/assistant nurse that received us. Im very happy about our doctor instead. Basically the nurse was doing weird expressions when my baby (who has a developmental delay) tried to tell her few words. She looked at me with a negative expression like what is the child even saying?. That was sad especially because the child is so little its hard to talk. You could have just smiled and move on with the visit like everyone would have done. I mean, you work in the health care. Do better and be more careful. I was carrying several things (purse, diaper bag, coats) and when it was time for the child to go on the scale I left everything I was carrying on the chair right next to the scale. Unfortunately the questionnaire I was filing fell inside the trash bin right next to the chair. Note that it is the one right outside the restroom. I apologized and kindly asked to get a new questionnaire. The nurse looked at me, picked up the papers from the trash and gave them back to me saying we dont use that trash, its clean. Are you serious? It was full of gloves and Kleenex and all sort of stuff. Where is the hygiene?! At least pretend you care about being clean and just grab a new questionnaire! When I refused to touch it she finally went to the front office to get a new one. Her hands were never once cleaned by washing her hands either with soap or gel sanitizer. Im just shocked to be honest and sad nobody cared to even call me back. Please dont reply to this message by asking me to call you back. You should already have my number. Thank you
Jan 29th, 2024

Terrible service I have been waiting for more than 8 months for care, the service is not free and even so for me the service is of poor quality, I hope it is not because I am Hispanic, because I continue to be bad every day and your medical staff is not interested, I want to know where I can go to someone with authority to explain my case
Dec 21st, 2023

Is place still in business? I have been trying to call in as a new patient for THREE DAYS and it just keeps me on hold for over 40 minutes each time. I have yet to speak to an actual person. Shocking.
Dec 16th, 2023

Doctor was a complete ahole who wouldn't listen to what I was saying and completely ruined my already horrible week. I told him my symptoms and he literally laughed and said it was silly of me to come in with so few of them. Then when going over my medical records and he asked if I ever had stimulants, I told him numerous times that I currently HAVE an Adderall prescription and have it in my system from 3 days ago and its like he didn't listen at all because when the nurses took my blood/urine and came back with the results, they were like you know you have Amphetamine(what Adderall is made of LIKE I SAID) in your system? I was like, I TOLD THE DOCTOR THIS ALREADY! He seriously didn't listen? They put it in my records like I was some junkie when I HAVE A PRESCRIPTION AND TOLD THEM ABOUT IT!!!! So disgusted by the lack of care and lack of listening by the doctor. Now I have to call the hospital regarding my records and didn't get any help from the doctor for my condition, disappointed beyond belief in the lack of care.
Nov 11th, 2023

Oct 17th, 2023