Columbia Sportswear Corporate Headquarters

Great products
Apr 8th, 2024

Stay away if order anything from this company. They use ontrac delivery and never receive your product. Buyer beware
Apr 1st, 2024

Jan 15th, 2024

They refuse to change shipping address once placed the order, even after 5 mins. If you can not find the package they won't do anything about it. They ship order with Columbia tape all over them, like asking someone passing by to take it. Will never deal with this company again.
Jan 7th, 2024

If I could give zero stars I would. tldr: Shipping timelines at checkout are deceptive, support team entirely unhelpful, product still mia. Ordered a jacket Fri Jan 12 and paid $24 for two day shipping because I needed it (cold front coming through of -33F and my daughters jacket broke at school). Checkout stated estimated delivery of Wed Jan 17 for rush shipping. Technically this was two business days given holiday weekend. Not ideal, but no local retailers had her size, so okay. Jan 17 - no update; tracking info still unavailable. Open support ticket. Desperate for something warm for my kid to wear. No resolution or help from their team. Jan 18 - no update. Reengage support. Support tells me that their shipping policies state that processing time isnt included in the shipping rate you pay for at checkout. But checkout specifies delivery date, not transit time. Jan 19 - receive notification from UPS that delivery will be rescheduled because they havent received the package yet. When I asked support to escalate to increase time-to-delivery or refund my rush shipping, I was told the manager would say the same thing - That my 2 day shipping was still in policy with delivery through Jan 22. Jan 22 is 10 calendar days and 7 business days after order placement - and support to PAID FOR 2 DAY SHIPPING. Given its now 10pm on the last business day of the week and UPS still doesnt have the package, I imagine we wont be getting it by Monday. How this company thinks this is an acceptable policy is incomprehensible, and the policy and what is stated to buyers at checkout dont align. Est delivery date-date indicates at the customers doorstep, not leaving the warehouse. Just bought a jacket from another retailer. Will be opening a dispute with my bank given I have zero confidence in this companys support team. Will never give this company my consideration or money again. Highly recommend you AVOID this company.
Jan 21st, 2024