Backpedal Cycleworks

I rode it from the shop to Forest Grove without any trouble.
Sep 3rd, 2021

Really helpful local bike shop. I see some comments on here saying the guy is rude but I think he's just a bit awkward (I am too so that doesn't help). Anyway, he helped me fix a flat tire I was trying to do myself. So instead of trying to upsell a service he taught me how to do it, so that was cool. 5/5 support your local bike shop
Jul 23rd, 2021

I was in and out in probably under 30 minutes!
Jul 11th, 2021

My bike came back in worse shape than I left it. I brought my bike here after freshly moving to PDX. I normally tune my bike myself but my work stand was still packed up. I got my bike back and things seemed to be going smooth at first. It was after my 5th ride that I realized my bike was making more noise than usual. Before I knew it my front derailleur stopped shifting. Unpacked my stand and put my bike up on it and immediately noticed that the hex bolt that holds the cable tension was loose. I BARELY had to touch it before it completely came undone. It looked like he may have even removed my bottle cage bc those bolts were loose as well. Decided to do a full tune since now I didn’t trust what was done, and noticed my rear derailleur was also missing a piece…a crucial piece that assists with indexing. I now have to purchase a new rear derailleur. I DO NOT recommend this place.
Sep 23rd, 2021

I was reluctant to leave a review because I don't want to harm a small business, but the service I received here has stuck with me in a bad way. I brought my bike here last year to get my brakes replaced. It was my first time at a bike repair shop since moving back to Portland. The person, I think his name was David, who did the repairs looked over my whole bike without prompting, which I did appreciate, what made me extremely uncomfortable was that he tried very hard to badger me into doing several other repairs when I told him I could not afford them because I didn't have a job. He said my chain was about to snap off and that my safety was "paramount", several months later my chain is still intact. He said I needed to true my wheels, replace my cassette, and do multiple other repairs. This is a cheap, old, used bike, I don't need it to be perfect. He kept pushing and even rang up all the materials after I told him repeatedly that I didn't have enough money for all that work. It was around $100, I said I guess I could barely afford to do that, it would have literally taken all of my money. I said I'd just like the brakes done and that maybe if I got a stimulus payment I'd bring my bike back for more repairs, he said "Fat chance of that happening, right?" Meanwhile, the person who did me a favor by giving me a ride to the bike shop was getting impatient in the car while this back and forth went on for way too long. I should have just left and gone to another shop. I definitely won't be back. There are plenty of other repair shops in Southeast Portland where I won't have to feel bullied and financially shamed. The brakes were rubbing after I got them done, which the tech might argue is because I opted to skip the wheel true, but I had my partner do a very minor adjustment to the brake pad positioning and they immediately stopped rubbing. Go somewhere that men don't try to bully women into non-critical repairs they can't afford.
Jun 25th, 2021