Went to this location to cash a check and Miss Taylor decided that although Ive cashed multiple checks through them from the same account she needed to do a second authentication without cause. After suspecting some discrimination and asking if protocol was the same for all locations and receiving confirmation as well as confirmation on if theres a limit on cashing checks for non account holders she couldnt tell me why I was picked to have my ID scanned which she first denied. After speaking to someone above her who also couldnt tell me what the issue was Ive come to the conclusion that this location has a racist employed. Feb 25th, 2024
Israel Fidel Martnez
As a Bank of America customer I can say that this branch is one of the best since it has bilingual staff, in addition the service is excellent, I had the opportunity to be assisted by Kristina Akmulina and the experience was the best, since she resolved the questions I had, in addition to providing solutions to the needs I had at that moment. Oct 23rd, 2023
Sarah Bachman
Friendliest B of A branch in Portland! Aug 1st, 2023
kate mitchel
I had a nice experience at this B of A. I was able to open a new account and make a deposit into an existing account. The staff were friendly and helpful and interested in assisting me to reach my financial goals. The space itself is clean too which is nice. Jul 21st, 2023
Sergei Liubimyi
Excellent service and quick resolution of issues. Thanks Josh. Apr 13th, 2023
Went to this location to cash a check and Miss Taylor decided that although Ive cashed multiple checks through them from the same account she needed to do a second authentication without cause. After suspecting some discrimination and asking if protocol was the same for all locations and receiving confirmation as well as confirmation on if theres a limit on cashing checks for non account holders she couldnt tell me why I was picked to have my ID scanned which she first denied. After speaking to someone above her who also couldnt tell me what the issue was Ive come to the conclusion that this location has a racist employed.
Business Response on GoogleMar 7th, 2024
Thanks for sharing feedback about your recent experience with Taylor. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Patricia
Israel Fidel Martnez on Google
As a Bank of America customer I can say that this branch is one of the best since it has bilingual staff, in addition the service is excellent, I had the opportunity to be assisted by Kristina Akmulina and the experience was the best, since she resolved the questions I had, in addition to providing solutions to the needs I had at that moment.
Business Response on GoogleOct 12th, 2023
Hi Israel. Thanks for letting us know how helpful Kristina was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines
Sarah Bachman on Google
Friendliest B of A branch in Portland!
Business Response on GoogleJul 11th, 2023
Good morning, Sarah. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know! ^Erika
kate mitchel on Google
I had a nice experience at this B of A. I was able to open a new account and make a deposit into an existing account. The staff were friendly and helpful and interested in assisting me to reach my financial goals. The space itself is clean too which is nice.
Business Response on GoogleJul 12th, 2023
Hi, Kate. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^alma
Sergei Liubimyi on Google
Excellent service and quick resolution of issues. Thanks Josh.
Business Response on GoogleApr 29th, 2023
Hello, Sergei. Thanks for letting us know how helpful Josh was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^desiree