KeyBank

That guy Stephen is like a character from Portlandia. Basically fan-boyed about meeting Chuck Palanick and also about of New Agey wannabe esoteric philosophy. Did he even in that 30 minutes help me with what I came in for? Nope! But the Woodstock branch did in 3 minutes! Dude, your heart's in the right place but get a clue! Also the branch manager was incompetent to. I will only be dealing with Woodstock or Gateway going forward. Never had an issue.
Sep 7th, 2021

I personally always get excellent service from Nathan and Olivia. They are very friendly.
Oct 28th, 2019

Key bank goes out of its way to keep merchant funds as long as it can and then charge multiple overdraft fees. Typically I have a two night wait from settlement to deposit. UNLESS, of course, I have things coming out. Then it holds three nights and slaps me with not one, not two, but THREE overdraft fees. This has happened far too often. The third overdraft fee always comes out a few days after the others. Then they give some convoluted excuse as to why. They ALWAYS deduct before they deposit in my merchant account so that they can collect fees. I have had enough and am now trying to close my account and they are telling me that I can't do it from out of state. I have had nothing but problems with this bank. The only good thing is Mike at my branch, who I cannot get in touch with today since there is a fast busy signal all day long on the phone number. Their main 800 number seems to also be down today. Maybe they went out of business??? Hooray if that were true.
Aug 9th, 2019

Best keybank in the world
Jul 29th, 2019

Great, friendly and prompt customer service on each visit.
Apr 6th, 2019