Glass America-Oregon City, OR

Dont recommend going to this shop! Plenty of better shops around trust me!
Dec 8th, 2022

The quality of their workmanship seemed fine, but they had several issues with communication. I don't know if it was dishonesty, miscommunication, or ineptitude. They told me it would be a 5-day job, and on day 29 when I told them I needed my car back, they told me that "quality can't be rushed, you need to be patient." They also told me that my car insurance would cover rentals past day 29, which was incorrect. One week into the job, they updated me and told me my car was taken apart and they were working on it. Two weeks into the job they said they were working on getting a panel off, which is step number 1 and the panel was supposedly already off the week prior. They also told me there were no parts delays, my car was prioritized, and they would be "shocked" if it took longer than 29 days. By day 29 they couldn't even tell me when my car would be done "Anything could happen, we can't promise anything." They also told me there was a chip on my windshield, and "due to the location of the chip, the whole thing needs to be replaced." And it would cost around $1000. At this point I did not trust a word they said, so had a third-party glass company come look and they fixed the chip for less than $50. They also told me I owed $500 for my deductible, and tried to collect this money until I told them my deductible was only $250. They had no good answer for why they were trying to collect twice the cost of what I owed. Very cagey answering any question, could never give me a straight answer. I will not use Gerber ever again.
Aug 1st, 2022

Amazing repair place. They did amazing on my car.
Feb 26th, 2022

Feb 21st, 2022

Fantastic customer service and quality. Our 2018 Atlas get hit by road debris and messed our door up. Gerber got us right in and turned around very quickly! I'll definitely be back. Thanks again! Services: Body & Trim, Painting
Feb 17th, 2022