Big Town Hero

Oct 31st, 2018

Worst service I have ever received at a big town. I have been going to big town hero’s for over twenty years. The subs are my favorite around Portland. Sadly I will no longer be going to the Milwaukie location. I called in my order because I had my twenty month old daughter with me and it was getting close to nap time. They said the subs would be ready in twenty minutes. I understand it was the lunch rush and they were busy. I arrived got in line and paid for the sandwiches for my family and noticed the ticket wasn’t even made yet. This is about 18 minuets after the call in. As expected my daughter had a meltdown after waiting eight more minutes. I’m sorry to everyone having lunch and listening to my daughters screaming meltdown for the next eighteen minutes, while the servers either messed up my order or simply missed my order. I don’t know because I was trying to calm down my daughter. After 45 minuets from the initial phone call and plenty of customers that arrived after me getting their food, while my order is still not close to being done asked for my money back. When I left a three dollar tip for “fast” food service and that’s the service I received I expected my tip returned too. I know it’s was only three dollars but those of you with kids know it’s pretty damn embarrassing / stressful while you’re kids are melting down in public places.
Oct 21st, 2018

Oct 1st, 2018

Friendly service. Good sandwich. Artichoke Parmesan sandwich was really good.
Sep 15th, 2018

Wish I had one closer to my home. Yummy
Aug 17th, 2018