Arizona Shower Door

Just yuck lol
Feb 20th, 2022

Mar 16th, 2021

May 26th, 2020

Jan 16th, 2020

Buyer Beware! This company does not stand behind their product! I bought a shower system from them at Lowes. when I went to install the system I noticed that the box was missing three pieces. I called Arizona shower door, gave them my purchase number and they looked it up and saw the order in the system. Then they told me that they can not speak to me directly and that I have to call them through lowes. So I had to go back to the store I bought it at and call them with a lowes specialist. taking two hours out of my day. Now we give them the PO number again and they tell the rep that they can't help me because I bought the product over 60 days ago. WHAT!!????? First off, why did I need to drive to the Lowes store for them to tell me they cant help me when I was on the phone with them and they could have done it then. Did they just want to frustrate me and waste my time or is it because they want lowes reps to give the bad news to the customers that they are a horrible company that does not back up their own product??? Secondly, nowhere on their box or on my lowes receipt did it say that they only warranty their product for 60 days. It's not as if something was broken, it was never placed in the box! I have photos of the unboxing to prove this! The Lowes rep told them they have never been given any training or documentation that there was a 60-day time frame on all complaints with their product but the customer service at Arizona Shower Door did not care. Third, who gives a 60-day warranty on a packaged product, what a cheap company!! They charged lowes 73 dollars for three little parts that they forgot to put in my box for a 375 dollar shower door. Lowes was kind to give it to me at cost at 51 dollars. Arizona Shower Door has forever earned an enemy in me because they could not afford to send 50 dollars (Their cost less than 10) of parts to me. Oh, by the way. I remodel homes for a living, guess who will never be in any of the shower stalls I make??? Screw you Arizona Shower Door!
Apr 15th, 2020