Crater Lake Mazda Service Center

The gentleman who has been there for a long time is always helpful. He deserves a raise. As for the services department, they are always understaffed which puts an obvious burden on the employees and results in poor service at no fault to the employees. Crater lake Mazda needs to hire more people for the services department.
Jan 23rd, 2024

Ive brought my previous Mazda here for some basic things and the gentleman who assisted me not friendly whatsoever. Ive since bought a new 2022 Mazda and it has issues that a brand new car should not have. Ive called the service department several times and no one answers the phone. Ive left messages and no one calls back. Beyond appalled I cant talk to someone. So disappointing considering there arent other dealerships close. Called another dealership 2 hours away and will be making the trek there to actually be helped.
Apr 22nd, 2023

I've taken my Mada 6 there twice. The 1st time was for a simple service which took them 6 days to do. Unacceptable.... This last time was for a simple check engine light. It's taken them 5 days to simply hook up a scanner and see what the code is. This is the most rediculous service center I have ever seen. I've called multiple times to see what the issue is with absolutely no calls back. Unacceptable. If I did this I n my business I would have none. Service: General repairs & maintenance
Feb 10th, 2023

I had a great experience getting my car serviced by Phillip H. Cozy waiting area as well. Service: Oil change
Sep 23rd, 2022

Had issue with my Mazda 3 wouldn't start all icons on called for an appt she said 2 wks is that ok...NO its not..been getting this car serviced at mazda..not this dealer we r new to area...for 6 yrs never had to wait that long for appt always right away...so luv this Mazda & would probably get another one but guess what...if this is the service at this dealer will probably b looking elsewhere
Mar 8th, 2022