Swag Northwest - Lake Oswego

Haiden was highly responsive and professional. We look forward to working with Swag NW in the future.
Sep 8th, 2020

I just got a small run of shirts done here.  Extremely happy with the entire process. From the day I walked in I got great service. Todd helped me get them the files they needed without making me feel as inept as I actually am regarding files as embedded images. Brooke helped me with the actual order process and they were able to get the shirts done on a very tight window as well. The final product is fantastic and we'll be returning here for any embroidery or heat transfer work in the future. Excellent!
Sep 9th, 2019

Ive been working with Mari, who has been difficult. Communication from other members of the company has been pleasant, but Mari has been abrupt, generally rude, and less than clear on things. After a long winded phone call about how wrong I was that my logo was a vector (the truck decal company had no problems with the file) she insisted she needed to redraw it but wouldnt show it to me unless I agreed to buy shirts. I mean, I guess I understand that, it was just the delivery. She was very rude about it. So, I commit to spend almost $300, only to find a haphazardly thrown together mock up, complete with misspellings. We had to make three changes, (including the misspelling) and they were all met with what can only be perceived as slight disdain. Very abrupt. She didnt care really to get things right or for it to look good, she just wanted to be done. Following me paying for my order, the only response I received was Thanks. And, when I asked if there was an estimated date the shirts will be ready, she replied its on the invoice you approved. Apparently it is, but its up by the total price, and labeled Due Date which I think is pretty easy to assume that is referring to when payment is due. Probably go with somebody else next time around.
Sep 2nd, 2019

My husband and I have a small landscaping business. Mari Kaeding helped design our logo and was knowledgeable about the products they carried. She was able to help with sizing due to that some products ran differently. Also, she was able to tweak the colors of our logo to go with the colors we picked out for the shirts and sweatshirts. She was very helpful and was able to give us great advice. We would recommend SWAG NW to any business needing branding help.
Apr 29th, 2019

I would NOT recommend this company. They were very difficult to work with. I ordered 5 things from here and spent $166, i didn't recieve my sweatshirt that i ordered, instead i recieved a shirt with my name on it that was clearly out of my size. After i called the lady that runs the company she advised me that i should only email her and not call her, even though she had her phone number on the website. She was very rude. I drove to the store to fix my order (ps they close at 5:30pm) which is difficult because normal people have jobs that get off at 5pm. Anyways after getting the order figured out she then weeks later sent me a invoice of how i would like my sweatshirt which i already confirmed with her. In the end i ordered my shirts and sweatshirts for school (which i ordered a week before school) and i didn't recieve till 5 weeks later. Apparently multiple people in my class also had alot of trouble working with her. Save yourself the trouble and go with another company. I would NEVER RECOMMENDED THIS COMPANY...(unless its to the better business bureau)
May 31st, 2018