Chaz Auto & RV

Jun 17th, 2020

Chaz and the team did a great job, they worked with my schedule, and even arranged for me to drop a key for my vehicle.
Dec 25th, 2015

We installed trailer brake controller on our truck and we had something not quite right, so we wanted to take it in to someone, this place was recommended to us, after an hour and a half they said it was all good to go. I took it home and purged it into my trailer, it was even more messed up than before. I called them and they said to bring it with with my trailer (not i don't want you to mess with my trailer, there is no need) and they said they would charge me to fix what they messed up. Do not go there
Aug 22nd, 2015

-=Keith
May 22nd, 2014

July 13, called Chaz RV & Auto Repair based on a referral Spoke to the owner Chaz - Charles Hedrick about needing repair on my RV sewer system. The system was malfunctioning and the sewer water spewed out all over when you tried to dump it. Chaz told me he was very busy and had 27 RV's in his yard ahead of us and that the soonest we could get an appointment was July 28 at 8:00am. We accepted the appointment time. July 28 2015 We arrived 7:30am at Chaz RV & Auto Repair which looked more like an auto junk yard. (see attached photos) After checking and asking where to park our 45' motorhome, we were directed to a dirt lot off to the side of the shop about 120 feet away. At 9:00am mechanic Calvin walked out with a clipboard to look at the work area on the side or our coach. He laid the clipboard on the ground and never wrote a thing on it. The mechanic walked 120 feet into the shop and got an electric screwdriver. Back to the coach to open the plumbing panel. It turned out that a major piece of the connecting valve had broken. I said looks like we'll have to replace the broken part that held the abs elbow to the gate valve. The mechanic said "NAH" I can glue it and also glue the other end that came out. I said "are you sure" mechanic said "that's what I'd do if it was mine. I said "you're the technician you should know." By then a young over weight blonde girl came around and told me that I couldn't be anywhere around the work area because of insurance. I said can I stand out here and watch, the blonde girl mechanic said NO you can't be anywhere around the work. Anyhow after dozens of more 120 foot walks to get tools and GLUE. the job was deemed complete at 11:50am. I asked the mechanic if I could dump the tanks without effecting the glue. He said yes the glue dried almost immediately. I asked a second mechanic that was there the same question and he agreed with Calvin that the glue was already dry and that I could dump the tanks. I went into the shop office to pay the bill. The blonde girl was also the bookkeeper. She was on the computer putting in the details of the job. She said did you furnish all the parts. I said no, there were no parts just the glue. She presented me with a bill for $315.00 for 3.50 hours labor. (2 hours walking 1 hour work) I looked at the bill and said that seems high. I didn't think they worked three hours. She said the mechanic started at 9:00 and finished at 12:00. I said, how do you get 3.50 hours if he worked only 3 hours 9 to 12. Looking at the office clock, I said it's just now 12:00. She seemed confused and went back to the computer with more entries and came up with 3 hours labor for $300.00 reducing the bill 1/2 hour and $15.00. I said if that's the case your labor is only $30.00 per hour and the bill should be $90.00 for the 3 hours.. Confused look again on the bookkeeper, more entries on the computer and came up with $270.00 and said "does that make you happy?" I said no but gave her my credit card HAPPY to get out of there. Left Chaz RV Repair and went 3 miles to the Unified RV Dump Station. When I activated the dump controls toilet waste water went all over every where including me. I immediately called Chaz RV Repair to report the results of their non-repair. The blonde girl answered the phone and when I asked for the owner I was told he wasn't there. She wanted to know what MY PROBLEM was and that there was no one else to speak to but her. I told her the problem. I told her that both mechanics said the glue was already dry and that I could dump the tanks. I asked how they tested their work if they didn't put anything in the tanks. She said "we warranty all of our work that I was to come back in." I told her I would order the parts I knew were needed to do the job correctly without glue and would be back the next morning July 29th. Arrived at 9:50am July 29th after picking up the correct parts for the job. Another 4hours repair. System still leaking. Now in California, will have to find another RV Repair to repair Chaz RV's faulty work. WHAT A NIGHTMARE !!!!
Jun 24th, 2015