Bobby Baker - Umpqua Bank - Umpqua Bank

Once again the employees at this branch did not do their job. This has happened before. Phone calls not returned, help absolutely not rendered and no follow through, all while being very condescending.
Jan 3rd, 2022

Well they charge me over draft fees even if I get money in the same day every time my fiancé of 8 years &3 children later calls for info they won’t let me talk and if I try they say they will hang up because it’s not my account and they ask him to take it off of speaker the rudest people ever and I made and appointment to set up an account even after all of this because of all the trouble they cause us I thought it would be easier if I could just transfer money to an account for myself and of course the appointment never came and I called there mortgage guy to help us get our loan for our first home and we never even got a call back so the only reason we are here is because that’s where his job had there account set up but I would never use this bank by choice I hope that one day they change and get better but today is not that day
Nov 12th, 2021

Went in to reorder a new debit card 6 days ago. Came in for withdrawal today and they didn't order my new card. So that is 6 extra days I have to wait for a new card. Incompetent staff.
Aug 1st, 2021

Apr 7th, 2021

Banks are like cops there only opened when when you need them the least,
Apr 5th, 2021