U.S. Bank Branch

Kimber Noel _{on Google}

Sep 21st, 2022

Even though this branch is understaffed and wait times can be long, I have had wonderful, friendly, knowledgeable customer service. At this point, everywhere is understaffed or products aren't available. We need to have patience and kindness as customers, as well as gratitude for the employees that show up to work!! Thank you Cornelius Branch!

Daniel Wright _{on Google}

Sep 16th, 2022

The staff are friendly but man they are criminally understaffed. I almost never see a line for service that doesn't go out the door. It is very unprofessional to have such low staffing at a bank that sees such high levels of traffic

Misty P. _{on Yelp}

Sep 1st, 2022

Tried multiple time to open a joint banking account for my 16 year old online to be told that opening minor accounts online wasn't possible and that we had to go in. Went into the Cornelius branch but they we too busy to help us and made us an appt for 3 weeks later. When we returned to that appointment we waited for almost ten minutes for someone to finally come tell us they were short staffed and no one was going to help us today. Lady says she tried to call that morning but I only received a text at 9 am confirming the appt. I'm beyond disappointed with the lack of customer care at us bank. First they close down our local back and make us drive out of our way, then they screw us around and waste more of our time.

DC Smith Enterprises _{on Google}

Jul 8th, 2022

met the GM Patrick Sluys, very cool dude and great service ! Hope things stay good, so many bad reviews at this location,

Michael King _{on Google}

Jun 20th, 2022

I just had an interaction with Sarah Neuman (not sure of spelling she hid her name tag) where she was very rude with a smart mouth answer to every thing I was telling her. I was trying to cash a check and she told me I could do that online. Really !!!!! Was the money going to pop out of my PC? She then told me to take my business elsewhere and refused service. This teller needs to be reminded who the customer is and what excellent customer service really is.