A and B Septic Service

John Havercroft _{on Google}

Oct 6th, 2022

I've used this company twice - May 2017, and Sept 2022. I would not recommend using this company to repair your septic system unless either they installed it or you are very familiar with your own system. May 2017, high-level alarm on sand filter. Cause - burned out effluent pump. They replaced the pump and the next day I got another high-level alarm. When I disconnected the pump discharge to the drain field, I very abruptly discovered that the pump discharge was very pressurized! I called a competing septic company, and they came out and found that I had broken pipes and clogged laterals to/in my drain field. The clogged pump discharge was the reason the first pump burned out.
In Sept 2022, I had a septic tank high level alarm. The cause was bad wiring splices between the floats and the pump controller. I told them to replace the bottom two floats because I knew they were getting old. They replaced the two floats and the system still did not operate correctly. After a two-hour conference call with their home office and "experts" they came to the conclusion that either my pump controller was bad, or the underground wiring to the septic tank was bad. Cost of repairs $500-$1,500. I got a multimeter from my garage and tested the two floats they had replaced and discovered they had installed normally closed circuit floats in my system that required normally open circuit floats. They replaced the NC floats with NO floats and the system operated normally.
If I had not been present and knowledgeable of my own septic system, in both cases I could have paid $500-$1,500 in unneeded repairs. A&B is probably good at installing and servicing their own septic, buy if you want them to repair a system they did not install, I would recommend that you do your homework! To their credit, they did only bill me for the 1 hour that it should have taken to replace the floats vice the 3 hours they were actually here. Service: Sewer repair

Jason Wallis _{on Google}

Jul 20th, 2022

Service: Septic system installation

Stephanie Kerst _{on Google}

Dec 10th, 2019

Great customer service. Educated me about septic systems and didn't try and sale me something. I appreciated everything that was done to repair our system and highly recommend them to anyone needing their septic pumped or repaired.