I Sleep USA Matress Superstore

Mattress World NW has the best customer service! They delivered the bed at the exact day and time they said they would. The delivery drivers were courteous; they set up the new bed, made sure everything was working, and hauled away the old bed. We needed extenders to attach the frame to the headboard and Andy got right on it. He shipped them the same day I asked for them and they arrived very quickly. The extenders were just what we needed. When we had a problem with the pillows, I contacted Andy again. He came up with a solution which involved sending two new pillows. He said he would include a return label for me to return the other pillows. The two new pillows arrived very quickly, and in the box was the return label, just like he promised. Andy has been awesome to deal with; he's very professional and courteous, answers emails quickly and does what he says he's going to do. Super guy! Oh, and as for the bed and new pillows? - love them!! You won't be sorry if you buy a bed from MWNW - they have THE best customer service!
Jun 27th, 2023

Christy was professional, personable, and very knowledgeable about the various aspects of available products, their underlying ergonomic designs and how each design can impact the body (caveats aside). Christy knew the inventory well and the delivery logistic options that could best meet my needs. Christy also ensured I was aware of available purchase protection options that would ensure my satisfaction with my selection by basically offering a buy-try-exchange offer. I highly recommend both the company as the place to go to and Christy as the person to see. Overall, a great customer experience.
Apr 11th, 2023

Clint was awesome. He had really good customer service. I love the massage chairs.
Mar 25th, 2023

Christina was very helpful with our purchase. She's very knowledgeable about the products available. Thanks again for your help!
Mar 21st, 2023

Christina did a fabulous job helping me find a great mattress I could afford . Very pleasant and helpful.
Mar 18th, 2023