B-Sew Inn Tulsa

Veronica is very knowledgeable and helped me find a machine that was an improvement from my old machine, but not too expensive. She also helped me get the best deal possible and I ended up paying just a little more than half the sticker price!
Apr 8th, 2024

Walked around this whole store and not one person spoke to me. Terrible customer service. There was an employee that walked right by me and said nothing. Came in the door theres an associate, nothing. Ive worked retail for well over 11 years now. Common sense to greet a guest obviously isnt so common anymore. Never going back.
Dec 31st, 2023

Took Elna 6300 Quilters Dream for repair and was told $50 to check and would be done in two weeks. Followed up twice after that time, but still not ready. Got call several days later that nothing was found wrong but machine needed to be cleaned at additional $149 and I agreed. Picked up machine, took home and immediately noticed no light. Took back following day and requested light bulb. Was informed this would be $30 for bulb but they would have to order and would not get for 3 weeks. What kind of repair shop does not have a common bulb that is used in dozens of sewing machine models? And why did the repairman not immediately notice there was no light? Even though we purchased this machine years ago at B Sew In, we won't be back.
Dec 8th, 2023

My wife and I visited this store a few days ago and I could not have been more disappointed. A salesperson helped us and I have never been more offended by a salesperson. My wife advises her that we are searching for a serger on a very tight budget. She then proceeds to try and sell us a machine that is almost $2000. Okay, I get that. However, not only did she try to sell us a very expensive machine, she proceeds to tell my wife that she is wasting her time by purchasing a lesser expensive machine, that she wont be able to thread it, and it will end up in the closet if she doesnt buy the air fed machine. She called the lesser expensive ones closet sergers. To be clear, I understand a commission based agent trying to sell an expensive machine, but to completely discourage my wife was unprofessional. My wife left completely discouraged believing she could not use a serger until we could afford a $2000 machine. It was a very frustrating visit. Update 03/19/2024 My wife learned to thread a standard serger very quickly. She has been sewing for almost 4 years and can re-thread her serger in about 3 minutes (on her second attempt after buying the machine, it took her about 7 minutes). It has been anything but a closet serger. A couple years later, I am more than comfortable saying the salesperson was genuinely dishonest. No way she did not know better. Not sure if she is still there (I believe her name was Mel, she appeared to be in leadership at the time), but I would not recommend this company, nor this salesperson!
Mar 18th, 2024

I actually have an old 1998 5 spool Elna serger. I placed it at B-SEW INN for complete service. I was not happy from the initial service. They honored my re-paid agreement. When the machine was return 11/28/2023, I was 'very' happy with the full maintenance and the service. The service person also cleaned the exterior of my machine, looking almost new! They get 5 STARS! plus 5 more stars! I shall soon buy a new embroidery machine from B-Sew Inn.
Nov 30th, 2023