MidFirst Bank Corporate Office

I have worked in the financial industry for over 15 years and never had experience with such a horrible bank. I had my Home Equity Line of Credit paid off via wire and there were excess funds owed to me. Regulation CC states that funds should be available same day or next based on posting time. It has now been over two weeks and I don't have a single explanation why my funds are not available. I have escalated the call, requested management to call, the director to call and no one calls back. I submitted a request with two representatives and after two weeks, nothing. I followed up after two weeks, a representative said management would call when they have time. It had been over two weeks and supposedly they do not have time. I really hope someone at a higher level in this organization sees this to make a change within their organization. Their customer service is horrendous and they are failing to abide by federal regulations regarding excess holds of funds. I would highly recommend no one ever banks with them. They refuse to assist and just read off scripts. Anything that needs to be escalated will not be handled. I have also reported them to the BBB and filed a complaint with the CFPB about failing to abide by federal regulations.
Apr 1st, 2022

Mar 15th, 2022

Aug 24th, 2021

Great bank
May 16th, 2021

Just witnessed one of your employees speeding through a school zone. Just to pull into the call center and park. Outstanding..
Jan 3rd, 2021