Hero General Contracting LLC

Great team especially Jesse through the whole process of fixing my roof and doing adjustments with insurance definitely would use them in the future
Nov 7th, 2023

We hired Hero General Contracting to replace our roof after the April 19th tornado. They were very responsive. They came out quickly to give us an estimate. They helped us pick the perfect shingles, helping us keep everything in our price range. Our homeowners insurance lost our check in the mail, and made it out to the wrong mortgage company. Hero General Contracting was extremely patient as we sorted out the payment. Highly recommended.
Oct 26th, 2023

We had our roof and gutters replaced by Hero and I am very pleased with the final product. Kirk was great to work with throughout the process. I would recommend them to perform any service needed.
Oct 13th, 2023

I'll add photos soon. You're a fool if you hire these ripoff artists. The list of promises that turned out to be lies would fill volumes so we'll focus on the windows that took 11 months for them to finally get in. Unfortunately, after living without windows for a year, these crooks allegedly ordered the wrong color. Our choice was to go without windows for God knows how much longer or install the wrong windows. They promised 4 but only replaced two. The Roofvis a joke. When I post photos of the roof these grifters put on, I'll let the pictures speak for themselves. There isn't a straight angle anywhere. And the paint... they'll charge you for work they didn't actually do. They don't tape anything or cover anything so everything you own will have paint on it. Even then, you get a single, uneven sprayed coat so your going to have to have it repainted at least once. If you DO hire these people, document everything. Get receipts for everything. Record every conversation. They will tell any lie and make any excuse to take advantage of anyone.
Apr 1st, 2024

(ORIGINAL REVIEW) PROS: They showed up on the day they said they would and replaced my roof quickly, they did a great job, they cleaned up after themselves better than expected (I found 3 total nails with the plastic caps), Jesse was amazing at getting more money from the insurance company for the supplement, they (allegedly) price-matched a higher quality Class 4 impact resistant shingle due to lack of availability. CONS: They used my wife's garden as their roof access point and destroyed several of her plants, not all of my solar panels worked after their subcontractor reinstalled them (and no-showed after being made aware of the problem and supposedly acquiring the parts needed to fix it), they replaced my shingles two months ago and I am still waiting to get my gutters installed (I was told the gutter company was a week or two behind schedule, which is fine. Then I was told 6 weeks ago I was on the schedule for that day and here I am 6 weeks later, still gutterless...), I still have no Certificate of Completion showing what type of shingles they actually used, which means I still cannot recover the thousands of dollars in recoverable depreciation I am owed from the insurance company. Over the course of several weeks, after multiple calls and texts to my sales representative and multiple calls to the Main Office, I still have no gutters, no Certificate of Completion, and no answers as to when I can expect either. If you don't have solar panels, gutters, or gardens and only need shingles replaced, they MAY be the company for you. Based on my personal experience, as of 12/01/2023, I do not recommend this company. If the situation changes, I will update my review. UPDATE: 12/04/2023 They got my gutters installed first thing this morning and the Certificate of Completion sent over. Gutters look amazing. My Sales Rep also called to apologize and personally guarantee he would make sure everything was squared away, which it now is. Upgraded to 5-Stars for the prompt and professional Customer Service.
Nov 29th, 2023