Sephora Inside JCPenney

Had a great experience shopping at Lawton Sephora at JCPENNEY today. I'm not really good with makeup, and my daughter was wanting to try wearing lipstick, so we decided to look around. Brie showed us a variety of lipsticks and stains in different colors for my daughter to try on and look at. She was very patient and helpful with us and even helped us find some that were more in our price range, rather than push us into the most expensive items. I was really impressed with her knowledge and how well she put my daughter at ease. Great place to shop! Thank you Brie!
Dec 8th, 2021

I believe her name was April, but whoever helped me did a wonderful job at recommending products to me! I love the foundation she picked out for me and my shade is spot on. Plus she was super nice and informative
Apr 3rd, 2021

Feb 7th, 2020

The Sephora inside of JCPenney is the worst Sephora to shop at. They never have anything in stock. I was gifted a gift card and only had the option of shopping in store or going online at a JCPenney Sephora and it was very disappointing. I was told my order was cancelled because they werent in stock after they took the funds out of my gift card account and said my order had been processed. Also after the fact, still showing they were in stock online. Then instead of the funds being returned to my gift card or receiving a gift card with the difference so I could reorder my items they informed me I had to wait 10-14 days to receive my check in the mail that I then had to cash. The way that JCPenney Sephora handles their customers is unsatisfactory. They inconvenience loyal Sephora customers consistently and then wonder why customers only want to order straight from the website. Youre not even allowed to get two free samples with your order. I placed my order and received 5 items with Sephora JCPenney and was able to receive the same promotions with the actual Sephora website, even better with 9 items inside of my cart for the same price. The actual website even informs you when something isnt currently in stock so it doesnt waste your time and energy. Do not purchase a JCPenney Sephora gift card or you will only be allowed to spend it in store or on their inadequately depicted JCPenney Sephora website. As a loyal customer for over 6 years I am both disappointed and appalled at yet another inconvenience in dealing with this companies inability to satisfy Sephoras consumers. Ive given them 2 stars only because when I do shop in-store the ladies there are considerably polite, knowledgeable, and helpful. As a MUA I recommend my clients to visit Ulta online, with a better chance of receiving the products that you need. After this experience, I will patiently await my check to purchase with the latter as well. Thank you, Never again.
Mar 26th, 2019

Went in to buy a new foundation and no greeting or nothing.looked around the store for about 10 minutes still no help.I had it ,went to dillards and bought estee lauder foundation and it felt good to have people actually to help me.
Feb 5th, 2019