Rains Furniture TV & Appliance

Prices are higher than other stores. Never used to be.
Mar 11th, 2024

After purchasing a Maytag Pet Pro washer 3 months ago, the agitator started a grinding noise and then a smell of burning wires. Called Rains to set up a service appointment and was told someone would be out Friday Feb 16 in the morning. We both took off work early and went to Rains to ask when they would come out. We walked in and one lady was in the office, another lady was dusting the appliances, and Brian was behind the counter. We asked and were told that both his techs were out sick and he forgot to call us and a couple other people. This was around 11:40. He said he didn't call because he was busy. If he was busy, he could have had the person in the office call or even the person who was so diligently dusting the appliances off. Brian really did not seem to want to help. If he knew there were service calls to be done, when he found out his techs were sick, someone should have called first thing. Would have went a long way and not cost my girlfriend and I 4 hours of work. He should have a contingency plan in place for times like this. When asked about rescheduling he said he did not know when his techs would be back to work and he was not going to send a truck to the Apache area every day. Simply put, the blasie attitude was not appreciated. We went to Rains initially to support local business and not a big box store, but it seems that has backfired greatly.
Feb 26th, 2024

Feb 17th, 2024

Always friendly and helpful. Love shopping with a business that backs their products and promises
Feb 3rd, 2024

Jan 12th, 2024