Latimer James Vet

I had scheduled an appointment for 4pm for our sick puppy to be seen here as that was the only time available. The day of the appointment, I called and asked if they could get him in any earlier cause he seemed to be getting worse and they told me that they couldn't get him in earlier and to take him to Neel or Blue Pearl as they are emergency vets and could get him in faster. I explained that we couldn't afford an ER visit. When we showed up for our appointment, they had canceled it and refused to see us. I DID NOT CANCEL OUR APPOINTMENT. At no point was canceling our appointment even discussed. They got one star cause I have to choose. Should be no stars CAUSE THEY DID NOTHING!!
Sep 10th, 2021

Sep 3rd, 2021

Aug 30th, 2021

Banfield consistently provided new vets in their rotation so no reliability and repeatability was never developed. Different vets had differing plans so each time it was "let's give this a try" over promising and under delivering. I'm there to advocate for my pet, but need information I can rely on to be accurate and consistent vs "oh yeah that doc is no longer here and didn't really know what they were doing" 8 attempts for pet pharmacy to fill flea medication because they wouldnt respond to requests, and ultimately they never did. We just gave up and went to a new vet. The front desk is fairly rude or ambivalent to me and my dogs existence as if we are bothering them to check in for an appt. The follow up "I hope your visit went great" after we had to cancel due to another situation with the staff was really the moment I knew they cared. Deeply cared about getting me to leave them alone so they can go screw up another patient's care. So now we get to see a specialist because the diagnosis was too long in coming and they are no longer going to support that care as it is too advanced. Thanks
Aug 24th, 2021

Aug 21st, 2021