Deer Creek Family Healthcare

The PA is awesome but the office manager is the worst. She puts money ($71) above a patients health. I went in to do a follow up on my diabetic stuff and was told that because I owed $71 I was not able to be seen. I also said I get paid in a couple days and offered to give my card but was told no. My wife also went in for some tests for her school and needed the results and because she owed less then $100 she was told if she didnt pay it now then no results would be released. Every time I go in the story changes on balance amounts and if you need to pay and rules and accounts. It is always a way to benefit them for money.
Apr 9th, 2024

Mar 14th, 2024

Terrible customer service, Terrible follow through, the are not equipped to deal with patients with real medical issues, if you need a bandaid and a well visit, they're great. If you actually need to be treated for medical conditions, just take your thyroid medication, it's going to take care of that complete hysterectomy you had that you have been on hormone therapy for 16 yrs for. We will worry about treating that in about 6 months when you're thyroid is fixed but we can't fix that either. If you want referrals or prescriptions that need paperwork/preauthorization, it's perfectly exceptable 3 weeks later not to have either because "it takes time". Get bloodwork done, they won't call you back to go over it with you, you have to call repeatedly and they still never tell you what your labs read. Just take some vit d we are busy with other patients today. Do yourself a favor and find adequate Healthcare. It's hard enough today with the Healthcare system, insurance etc. To navigate our own health and to be our own advocates without having to argue with people that clearly don't take time to listen to their patients or follow through when you ask for help. Would not recommend this clinic
Jan 10th, 2024

We made an appointment 3 weeks prior and got there 15 min early. They let two walk-ins front of us and made us wait 45 + mins. So unprofessional!
Nov 4th, 2023

Jul 28th, 2023