Pranzo!

Jaclyn, We sincerely apologize for the unacceptable experience you had during your recent visit. Your feedback is deeply concerning, and we want to assure you that what you encountered does not reflect the standards we strive to uphold.We are truly sorry for the incident you had to experience. Such occurrences are completely unacceptable and do not align with our commitment to providing exceptional dining experiences. Please know that we are taking this matter very seriously and will be addressing it with our staff immediately.It is disheartening to hear that our team's response fell short of your expectations. We deeply regret any lack of professionalism or empathy displayed during your interaction with our staff.Regarding the lack of compensation for the inconvenience you experienced, we understand your disappointment. We would like to extend our sincerest apologies and offer to reimburse you for the meals in question. Additionally, we would welcome the opportunity to make it right for you and your family with a complimentary meal during your next visit.Please know that we take your feedback seriously and are committed to making the necessary improvements to prevent such incidents from occurring again. We hope you will reconsider and give us another chance to exceed your expectations.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust.Please reach out via email - [email protected] so we may resolve this issue. Sincerely,Pranzo! Management