lululemon athletica

Oct 21st, 2021

Oct 4th, 2021

Sep 20th, 2021

Excellent customer service
Sep 17th, 2021

Went to the Crocker Park location yesterday to exchange a pair of new shorts that had the cap of the drawstring fall out. The employee was explaining to the customers in front of me how they can look up purchases through a customers phone number. When it was my turn, I explained to the cashier how I do not have my receipt but I do have my phone number. I gave her my phone number, but then she said she was unable to look up my account through my phone number? She then gave me an excuse and told me that the "system changed" and they can no longer search up accounts by phone number because data was deleted?? The woman left me with no alternatives and did not even attempt to fix the issue for me and so i simply left. I am very dissatisfied with my service at Lululemon Crocker Park. This is especially frustrating because the shorts cost $90 and i understand manufacturing mistakes happen, but you shouldn't turn down the customer because of a mistake in your system. Thank you.
Oct 30th, 2021