Servpro of West Southwest and East Toledo

THE best workers bar none!! When our basement flooded last year, they turned a bad experience into a good outcome. They took all the worry away and they cleaned and repaired everything quickly and efficiently. That kind of response is unheard of in this area for home construction. To top it off, they were very nice, respectable and conscientious people. Every detail was attended to and they were eager to please.
Feb 28th, 2024

I have been less than satisfied with the service I've received from Servpro. My Mom's hot water heater sprung a leak and there was major flooding in Mid Oct. It's now been 5 months... 5 MONTHS... and the work has yet to be completed. I have been taking pictures of the house every day since 12/31/23 and there has been nothing at all done during this time. I've talked to Dan, the reconstruction manager and he has been mostly unresponsive. I've had to call multiple times to get through to him, even though I've left messages asking to have my call returned. I've left him text messages which have gone unanswered (he was the one who first texted, so I know he has access to texts). As I understand it, they're waiting on a finish carpenter to work on the cabinets, but after this long (5 months) they should have either pressed the carpenter to finish the work or hired another carpenter to do it. Regardless, even though they have the replacement carpet and flooring, they have not even started the work on that. Since the flooring for the kitchen is rolled vinyl, there's no reason they couldn't have done that and the replacement carpet in the living room and hallway. As a matter of fact, doing the kitchen flooring now, before the cabinets are installed, would make the process easier and faster, as you wouldn't need to cut around the cabinets. All in all, I have been completely dissatisfied with the service provided. There's no sense of urgency and a serious lack of respect when it comes to communicating with the customer. I could never, in good conscience, ever recommend Servpro to anyone.
Jan 31st, 2024

Nate has been amazing manager for servepro. He has always called back and corrected any issues that arise. Dont loose this guy
Jan 15th, 2024

The young gentleman who came to our house, from servpro,Nathan Chrisman is the most respectful, professional, person ,any company could ask for to represent them !!! Servpro must know how to hire good people to help you as a customer!!
Jan 14th, 2024

Nathan, Project Manager with ServPro, provided the mitigation for a very challenging time for us. He is professional yet friendly and compassionate. His explanations of what to expect each step of the way were thorough, clear, and accurate. Project Manager Ruben and his team did an excellent job and completed their work in a timely manner. We highly recommend SERVPRO!
Dec 5th, 2023