Abercrombie & Fitch

Their clothes are really cute BUT PLEASE can they not send clothes that smell strongly like marijuana ever again ! I have to wash the clothes they smell so bad like weed. Whoever packs please dont smoke while packing our clothes. The customer service person said they had someone else complain about the same thing
Mar 31st, 2024

Today my daughter and I came into Abercrombie just to look around until Annette helped us and made a great suggestion with the 90s relaxed jeans. She made us feel comfortable and welcome to be in Abercrombie. Annette was super helpful in helping my daughter find the right pair of jeans for her. I really appreciated her help and will definitely be coming back!
Jan 23rd, 2024

Jan 14th, 2024

I went to Abercrombie because I heard great things about their curve love line And at a plus size person finding jeans is hard. When walking into the store there was no greeting by any workers but just when I see an employee walk past I smiled, thinking he was going to greet me or ask what I was shopping for, but instead he whistled/growled at me and walked away??? Besides that none of the employees even looked in my direction when I was shopping but instead were all talking to each other, and not paying attention to any of the multiple customers in the store. They had many stacks of jeans, put in high shelves, and as a short person, I struggle to get any down. I didnt wanna make a mess, but it was kind of annoying when the workers just watched me struggle to get anything down. After I went to go to the fitting rooms and tried to ask one of the workers if I could have a room. At first he ignored me and when I asked Again he sided-eyed me, said fine, and walked away from the fitting rooms. After being confused as to why he walked away, I followed him and saw that instead of bringing me to the fitting rooms where everybody else was, he took me to the other side of the store where no one else was. He didnt explain to me why he did this or why I was the only person in these fitting rooms, He just opened the door and left. I felt really isolated and uncomfortable by the fact that this happened. I dont wanna assume that he did this because Im a plus size person, but it definitely didnt make me feel great. This whole interaction made me not want to get anything from the company which is sad because I really loved how the clothes fit me.
Mar 16th, 2024

After driving 35 minutes to my nearest Abercrombie, I spend 20 minutes searching for some jeans to try on because I ordered some online that didnt fit me right so i wanted to find the right size for me. As Im walking to the back of the store an employee shouts out that: the fitting rooms are closed due to being understaffed. Its a Wednesday evening and my friend and I were the only two people in the store and there were at least 4 employees working.. sounds to me like they are just too lazy to clean the fitting rooms. I asked to speak to the manager Anette and even said i would hang everything back up and return it where I found it because the whole reason I drove so far was to actually TRY ON the jeans in person to see if they fit. Isnt that the whole point of shopping in-store instead of online??? She refused to open the fitting rooms saying they have been closed for about 5 days and it wouldnt be fair if another customer wanted to try on something. She suggested I should just buy the 7 jeans i wanted to try on, go to Hollister try them on in their fitting rooms and then bring them back and return them if they dont fit like seriously??? No one has time for that and I dont want to put $700 on my credit card when i should just be able to try jeans on in the store i just drove almost 40 minutes to. Absolutely ridiculous and horrible customer service. Now I still dont know what size works for me so it will be hard to continue shopping with Abercrombie. We also were NEVER greeted or offered any help whatsoever. Rude employees.
Oct 31st, 2023