McSwain Carpets & Floors Corporate Headquarters

Great selection and service.
Dec 20th, 2022

Nov 18th, 2022

Did everything on time and within budget
Sep 19th, 2022

Jon A. was amazing showing me product and explaining the best choices for what I needed! Kudos to him!
Mar 16th, 2022

Will never use again. The only reason I gave it 2 stars instead of 1 was because the very small carpet install was decent. Had them out to refinish hardwoods. Was supposed to start on Monday, got pushed back to Tuesday. Not a huge deal. Waited all day on Tuesday. Contractor called saying he wouldn't be there until 2pm. Didn't show. We waited and then called him at 3:30. He then said 5pm. At 6pm he still wasn't here so we called him again. He said he was on his way and we should leave the house open for him. Um no. A different crew finally started on Wednesday, but each team (sanding, staining, poly) had no idea what the other team of people was doing and when. They rushed the job to finish on time on Friday, but there were mistakes everywhere -- finishings that were promised not done, parts of the floor they missed with the poly, and obvious scuff marks under the poly that they had to come back and refinish. We waited 2 weeks to fix it bc the manager said he wanted to be here when the work was done. Day of the work, no one called to tell us when they would be here, so I called the customer line and they had no idea what's happening. Eventually, the contractor just shows up mid-day, without the manager who promised to be here. Thankfully I was still at home. I try to discuss what happened (granted, I was upset) and the contractor said none of it was his fault and he wasn't going to discuss it with me. I'm absolutely done with this company and do not recommend them to anyone who needs flooring.
Aug 24th, 2022