Hank's Refrigeration

Jun 5th, 2021

Mar 4th, 2021

I was looking for a switch for my furnace pulled in and asked one of the techs they set me up with a replacement I installed it my self and house is now warm if you need help give them a call Thanks again for your help
Dec 19th, 2020

Called Hank's Refrigeration last night after my dipping cabinet went down. This equipment was critical to the operation of my ice cream shop, so I asked for an emergency service call. A few minutes later a really sweet guy named Sam called and said that he is not allowed to come out to a first time customer. Only established customers get after hours service calls. Understandable, I guess. Sam said he or someone from his company will be at my business at 8am and promised to get me up and running before the start of my business day. He quoted me $120 for the first hour, and $90 after that. Fast forward to 8am, and no one shows up. At 8:30 I called the main office and got a woman on the phone with some serious attitude. She said "Well that's nice to hear you made it into work today with this weather!" Yes lady, I did make it in. In fact, I left my house a half hour early because of the weather. That's called responsibility. Especially when you're running a business! Because of the weather I waited a half hour to call your office. I understand its snowing. However, its also Northeast Ohio and unless you moved here last week, you should know how snow works! We only got 3 inches last night. It wasn't a blizzard and the roads are completely clear. They didn't even call kids off of school. Its not that bad out! I was then forwarded to Paul the "service manager", who informed me that he had NO IDEA he was supposed to me out at my business. I told him about my call with Sam, and he said "I don't know why Sam told you that". Then said "I guess we can get someone out there." I guess? Seriously? Thanks! I appreciate you doing me the favor. *eye roll* Then followed with quoting me a price HIGHER than what I was told last night. Forget it!!! I don't do business with lazy and shady people. Sam was polite, professional, and would have come out if he was allowed to service new customers. However the woman who answers the phone and Paul need to reevaluate if this is the business they should be in. Because I was made out to be a pretty big inconvenience this morning. Sorry for being upset - this only effects my entire business. But yeah, whatever - no big deal, right?
Jan 5th, 2020

The guy who came over this morning was Very professional, very knowledgeable and had the problem fixed In about 10 minutes!! Many thanks from the Davis’s
Oct 4th, 2019