Falls Family Care (ONE Health Ohio)

So NOT go here !! We got to the office at 1:45 and werent seen until 3:30pm. Once we finally got in the dr (or nurse) was very rude. She said she didnt feel comfortable seeing me because I was pregnant, but when the office scheduled me they were well aware I was pregnant. She was not concerned about what I had going on at ALL just how uncomfortable she was. If you couldnt treat me dont schedule me! I can excuse her being u comfortable or hesitant , shes not an obgyn. However I there was no reason for her to be rude. She rolled her eyes, smacked her lips and was just out of line.
Mar 31st, 2024

I love the location and Doctor at New falls dental,the worst experience is waiting on hold for 25 minutes for an appointment, please change the system or make it easier for people to get ahold of your local office! I've had to wait 25 minutes twice in the last month,once on Mon morning and once on Thursday at 3. Please help us to make the phone call smoothly,the receptionist was calm and polite to me! I'm only giving them 2 stars because of the phone wait which is insane!
Mar 25th, 2024

Mar 9th, 2024

They werent kidding when they said they do the bare minimum there. Had a dental cleaning this morning. Whoever the hygienist is needs to be fired. She ran the cleaning tool over my teeth and I still have plaque on my teeth. When a teeth cleaning is less than ten min, you should be concerned. Now I have to go to a diff dentist to get them cleaned again
Jan 3rd, 2024

The young lady who took my intake call was Shamalo, she was very nice and sympathetic that I was having an issues with my teeth and one tooth just broke. I was a new patient, she has never spoke me before today. She got me in the same day booking me for an exam and a cleaning !!! The lovely dental aids tried to make my X-rays as painless as they could as Brittany got me ready for the X-ray and her co pilot was waiting for her okay to take the X-ray. Not much longer Dr Amy was there to explain what needed to be done, she explained everything thorough and was kind. The dental hygienist Michele was super kind as she knew I was nervous since I was behind in getting my teeth clean, she was compassionate and put me at ease. When I checked out Christina was very accommodating in trying to find a day that would work with my schedule. I was very happy with my visit. I would very much recommend their office. I posted this review because of all the bad reviews. I understand the office doesnt do crowns or root canals ( I would prefer they did) but I was very scared about my issues I was having with my teeth, these girls put me at ease. I couldnt ask for a better dental experience.
Jan 30th, 2024